2nd Line Support Engineer

3 weeks ago


United Kingdom Nasstar Full time

As one of the UK’s fastest growing MSPs, we’re on the lookout for a 2ndLine Service Desk Engineer (24x7)
Location: Hybrid /Remote (Any Nasstar office -Telford / Wakefield /Poole)
Salary: Competitive base + shift allowance &benefits
Job Type: Permanent

Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.
We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with

An opportunity to join a growing support team and resolve issues for customers from all over the world, by delivering exceptional customer service for Nasstar’s Managed Service customers.
To achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities.

Act as a point of support for junior team members
Technical qualifications (Microsoft etc.)
Previous experience resolving IT faults.
Experience with the use of an ITSM toolset (ideally ServiceNow)
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:
25 days’ holiday (excluding bank holidays)
Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
Virtual working – we practice what we preach and empower our people to work remotely
we supply best-of-breed software and hardware for all our staff too
4x annual salary life assurance
Health cash plan
Retail discounts and other perks from major brands
With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.
By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.
Diversity is not just a statement;



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