Learning Administrator
3 weeks ago
Job Title: Learning Administrator
Reports to: Head of Learning and Skills
Location: Mobile
Scope: Works across IoI (Ireland of Ireland) and GB (Great Britain)
About Us:
Starting as a family-owned cleaning business in Ireland, Bidvest Noonan has grown into a workforce of 27,000, dedicated to creating safer and healthier communities across the UK and Ireland. We manage the cleaning, security, and maintenance of various iconic locations, including hospitals, universities, shopping centres, and rail stations.
Purpose of the Role:
As the Learning Administrator, you will play a pivotal role in supporting the learning team by planning, managing, and evaluating all learning activities across IoI and GB. Your success in this role will be driven by your ability to build strong relationships with operational and functional teams and the people and culture team.
Key Accountabilities:
1. Coordination of Learning:
Support & Customer Service: Act as the primary contact for the business, offering advice and guidance while managing the Learning & Development Inbox. Respond to emails promptly and provide high levels of support.
Communication: Ensure that all learning-related communications reflect the company’s voice and tone. Distribute joining instructions and cater to participants’ specific needs.
Record Management: Maintain accurate records of training attendance, no-shows, waitlists, and completions.
Logistics: Set up training rooms and virtual platforms, ensuring all necessary equipment and materials are available. Coordinate with the learning team and IT for any technical requirements during virtual sessions.
2. Simplicity:
Reporting: Generate and present clear and accurate reports and dashboards using Power BI, Excel, and the learning management system. These reports should cover learning completion, compliance, areas of risk, refresher training, and total learning hours.
Inventory Management: Maintain and manage an inventory of training supplies and equipment, ensuring they are available and functional.
Event Management: Monitor and manage events in the learning platform and process all central learning invoices.
3. Challenge, Change, and Evolve:
Cultural Support: Support the development of a learning culture within the organization, promoting curiosity for lifelong learning.
Feedback Collection: Design and distribute pre- and post-training surveys to gather participant feedback. Analyze this data, including Net Promoter Scores (NPS), to assess learning impact and identify areas for improvement.
Data Analysis: Compile and present data on training effectiveness to senior management. Use insights to recommend improvements to learning programs and processes.
Industry Trends: Stay updated with the latest trends and best practices in learning and development.
Key Working Relationships:
Internal:
Head of Learning and Skills
Digital Learning Manager
Learning & Development Manager
HR Business Partners
Head of Talent, Leadership Development, and Performance
Head of HR Shared Services
Director of Business Partnering (GB and IoI)
Operations Directors and Key Account Directors
Managing Directors
Head of Internal Communications and Engagement
External: Learning vendors, IT support, and participants.
Knowledge, Experience, and Skills:
Essential:
Experience: Proven experience in L&D or training coordination roles. Experience working with Learning Management Systems (LMS) and virtual learning platforms (e.g., Microsoft Teams, Zoom).
Skills: Strong organizational, time management, and communication skills. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Microsoft Forms). Ability to analyze data and produce actionable insights.
Attention to Detail: Ability to manage multiple tasks simultaneously.
Desirable:
Experience in working in large-scale organizations.
Experience working with Power BI.
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