Practice Manager

We are currently looking for an experienced Practice Manager to join the leadership team at our fantastic practice in North Tyneside. We have a large, friendly team working over five sites in North Tyneside, Newcastle and Northumberland. About The Role As a Practice Manager, you will play a vital role in ensuring the smooth operation of daily practice life. You will oversee day-to-day operations, lead and motivate a team of veterinary professionals, and foster a positive, supportive work environment. You will work closely with the Director of Practice and Clinical Services managing budgets, financial reporting, and billing processes to ensure efficiency and profitability, while also maintaining strong client relationships by delivering exceptional customer service and addressing any concerns promptly. The role includes developing and implementing procedures to optimise operational efficiency, such as scheduling, inventory management, and patient flow, along with ensuring full compliance with relevant laws, regulations, and veterinary standards. You will also uphold health and safety protocols to maintain a safe environment for staff, clients, and animals, and proactively address operational challenges by identifying practical solutions that enhance both practice performance and client satisfaction. Hours of work This is a full-time position working 40 hours per week, Monday to Friday, between 8am and 6pm. We offer flexibility within this window, so whether you prefer an 8am–4pm schedule or a 9am–6pm finish, we're happy to accommodate your preferred working hours. Why choose Moorview? We're not just a practice; we're a family of multi-centre veterinary excellence, with five branches spread across Newcastle and Northumberland. Nestled close to the captivating Northeast coast, we're surrounded by miles of unspoiled beaches and conveniently located within striking distance of vibrant Newcastle-Upon-Tyne. Our team is a powerhouse, comprising of our Director of Practice and Clinical Services, 15 vets, 14 RVNs, 4 SVNs, 4 ACAs, and 18 dedicated support staff. What We're Looking For We are seeking an experienced manager who thrives in a busy, fast-paced environment and enjoys working collaboratively. You will bring excellent people skills, strong organisational abilities, and a solid understanding of finance, with the capacity to quickly adapt to new tasks and systems. Experience in Health and Safety management, project coordination, and accreditation processes would be highly advantageous. The role may occasionally require travel between our branches; therefore, a clean driving licence and access to a vehicle are essential. All petrol expenses will be fully reimbursed Because our people matter We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from - Work-Life Balance 6.6 Weeks annual leave Additional leave for your birthday Wellbeing Private Medical Insurance Employee Assistance Programme: 24/7 confidential helpline Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay Initiatives focused on colleague wellbeing Development Learning and development opportunities via the IVC Evidensia Academy Access to Vetlexicon – our online encyclopaedia provider Infection Prevention and Control Programme Quality Improvement Programme Colleague Benefits Company pension scheme. IVC Evidensia will make a contribution as well Supporting a greener commute to work with a Cycle to Work scheme and Green Cars Scheme, subject to eligibility criteria Voluntary benefits: we give you the flexibility to choose from a range of voluntary benefits to suit you Access to discounts/cashback with hundreds of participating retailers Discounted treatment for your own pets at an IVC Evidensia practice £40,000 - £45,000 a year Up to £45,000 DOE We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.