IT Technical Support Analyst

1 week ago


Kidlington Oxfordshire, United Kingdom Energy Jobline CVL Full time

Air Personnel are delighted to be supporting their aviation client for the role of IT Technical Support Analyst

Description/Overall purpose of the Job

As IT Technical Support Analyst will be required to undertake first line technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.

You will be expected to act as first line support for all helpdesk requests and incidents.

Main responsibilities

Face to face, telephone and email support

Purchase, Configure, install and maintain desktop and laptop PCs

Support of Telephone Systems

Configuration of telephone handsets

Support of audio visual equipment, projectors and Video Conference facilities

Manage the resolution of issues, problems, service requests and changes via the Helpdesk tool

Audit of computers to ensure all software is authorised and licensed

Maintain an inventory/database of IT hardware and software

Liaise with third party IT support Companies and vendors

Support Other AHUK Offices as required

Any other IM or IM Admin related tasks.

Working to defined standards and procedures

Knowledge and Skills

Essential

Strong expertise in supporting Windows based PC’s and servers

Previous experience working in a first line support role.

Windows Desktop (Enterprise)

MS Office & MS Products

Google G-Suite

Desirable

Windows Server

MS Exchange

Firewalls (Checkpoint, PALO ALTO)

Active Directory

Networking

Telephony

IT Security

Virtualisation (Vmware)

MDM Platforms

Mobile Phone Support (IOS & Android)

Education, Qualifications or Training

Essential

A Qualification in IT (A+ or MCSE)

Proven experience in a Technical support environment 1st and 2nd line only

Able to obtain SC Clearance

Desirable

Computer science related degree

Working knowledge of other IT operating systems

Experience working in a secure environment

About you

Able to work using own initiative

Able to see issues and apply a troubleshooting approach to problem management and resolution

Able to communicate both written and verbally to other teams and team members as well as other members of the business at all levels.

Additional requirements

Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.

Applicants must meet any/all requirements of Export Compliance Regulations.

This is an excellent opportunity to join a fantastic client. Please call Michelle or email your CV #J-18808-Ljbffr

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