IT Technical Support Analyst

3 weeks ago

Oxfordshire, United Kingdom Matchtech Mobility Full time

Please note this role does not offer sponsorship.

Job Description:

IT Technical Support Analyst

Oxford

Full Time

If you have previously applied for this position, please don't apply.

About our team...

Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's civil helicopter hub.

We offer extensive expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technical support, maintenance, training, and spares supply for both civil and military applications.

Description/Overall Purpose of the Job

As an IT Technical Support Analyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions.

You will serve as the primary point of contact for all help desk requests and incidents.

Main Responsibilities

- Providing face-to-face, telephone, and email support.
- Purchasing, configuring, installing, and maintaining desktop and laptop PCs.
- Supporting telephone systems and configuring telephone handsets.
- Assisting with audiovisual equipment, projectors, and video conference facilities.
- Managing issue resolution, problem-solving, service requests, and changes through the help desk tool.
- Conducting audits of computers to ensure software authorisation and licensing compliance.
- Maintaining an inventory/database of IT hardware and software.
- Liaising with third-party IT support companies and vendors.
- Providing support to other offices as required.
- Undertaking any other IM or IM Admin related tasks.
- Adhering to defined standards and procedures.

Knowledge and Skills

Essential

- Strong expertise in supporting Windows-based PCs and servers.
- Previous experience in a first-line support role.
- Proficiency in Windows Desktop (Enterprise), MS Office & MS Products, and Google G-Suite.

Desirable

- Familiarity with Windows Server, MS Exchange, Firewalls (Checkpoint, PALO ALTO), Active Directory, Networking, Telephony, IT Security, Vitalisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android).

Education, Qualifications, or Training

Essential

- A qualification in IT (A+ or MCSE).
- Proven experience in a technical support environment.
- Ability to obtain SC Clearance.

Desirable

- Degree in computer science or related field.
- Working knowledge of other IT operating systems.
- Experience in a secure environment.

About You

- Ability to work independently.
- Proficient in troubleshooting and problem resolution.
- Strong written and verbal communication skills.
- Additional Requirements
- Must be eligible for DBS Security Clearance and SC Clearance.
- Applicants must meet all requirements of Export Compliance Regulations.

Data Protection

By submitting your CV or application, you consent to us using and storing information about you for monitoring purposes related to your application or future employment. This information will only be used by us.

We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

This job requires awareness of potential compliance risks and a commitment to acting with integrity as the foundation for our company's success, reputation, and sustainable growth.


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