Travel Reservations Manager

3 weeks ago


Brent Greater London, United Kingdom SMYTH & CO LUXURY CONSULTANTS LTD Full time

Reservations/Reception Manager
Full-time
I am currently seeking a Reservations/Reception Manager on behalf of my client, a noteworthy restaurant that is renowned for its vibrant atmosphere and exceptional hospitality, located in the heart of West London.
Manage reservations and reception operations in a high-volume establishment, ensuring smooth and efficient service delivery.
- Utilize reservation software such as 7Rooms and Tripleseat to handle bookings and guest inquiries effectively.
- Lead from the front in delivering outstanding hospitality and front-of-house services, drawing from a background ideally in restaurant floor management.
- Oversee a small office element of the role while primarily focusing on managing the door and reception area.
- Maintain a hands-on approach to management, actively engaging with guests and staff to ensure optimal guest experiences.
- Uphold the highest standards of service and professionalism, contributing to the overall success and reputation of the client.
Previous experience in a high-volume hospitality environment is essential.
- Familiarity with reservation software, particularly 7Rooms and Tripleseat, is highly preferred.
- Ideally based in or near West London, with minimal travel distance.
- A background in restaurant floor management is preferred over a hotel background.
- Strong communication and interpersonal skills, with a passion for delivering exceptional customer service.


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