ES Systems Advisor

3 weeks ago

Loughborough Leicestershire, United Kingdom The Access Group Full time

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you:

You will work in an exciting and collaborative team, who are focused on, and enjoy, supporting our employee platforms and colleagues. You’re passionate about Employee Systems, change delivery, process improvement and problem solving with a sense of fulfilment in helping others. You’ll enjoy working in a fast-paced environment with the ability to prioritise and communicate effectively to our colleagues and within the team.

Day-to-day, you will:

  1. Own business as usual activities relating to the maintenance of our Employee Success Systems. This includes day to day queries received into our case management tool from the Employee Success Team and self-service queries from our employees.
  2. Escalate issues where necessary and manage security of our systems.
  3. Analyse data, complete data cleanse activities and prepare data for system uploads.
  4. Deliver training to internal users within the Employee Success team.
  5. Support the Employee Success Systems Manager & team in the ongoing development and evolution of our Employee systems.
  6. Collaborate across the Employee Success team, to identify opportunities for improvement and provide options with an assessment of the risks and benefits.
Skills and Experience:
  1. Experience of working in an Employee Success service delivery function.
  2. Experience of system support including process development and improvement (enhancements, bug fixing, testing etc).
  3. Ideally a working knowledge of current Employee Systems.
  4. Experience of providing clear, accurate and insightful data in a variety of forms (Microsoft Excel, PowerPoint, interactive dashboards/tools).
  5. Intermediate knowledge of Microsoft Excel including formulas, Pivot Tables & Lookups.
  6. A track record of data analytic & cleansing skills.
  7. Strong problem-solving skills with the ability to think outside the box to provide the simplest solution or identify issues in large data sets.
  8. Ability to multitask and prioritise through effective communication within the team.
  9. A strong communicator (both in writing and spoken).
What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You. #J-18808-Ljbffr

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