Events Operations Coordinator

3 weeks ago


Hythe Hampshire, United Kingdom HR GO Recruitment Full time

HRGO are recruiting for an Event Operations Manager, for a Maternity Cover for around a year , for our client based in the Hythe area. You will be reporting to the Food & Beverage Manager and will lead the coordination, ensuing the venue is immaculately presented and ready for guest arrivals and a seamless service. Monitor and control all aspects of the event operation, to ensure the highest quality service standards are maintained and all guests to receive a memorable experience.
Implementing and monitoring standards of procedures in line with the company's ethos, ensuring the team provide excellent customer service at all times
To ensure that all guest complaints during or after an event are dealt with in a prompt and efficient manner and in an appropriate style where speed of response and courtesy are paramount.
Responsible for organising staff shifts and holidays to deliver a consistent and high standard of service at all times.
Overseeing the setting up, serving and clearing down of all functions including, weddings ,conferences, private events, training courses and internal meetings.
Collaborate with the Sales team to plan, organise and execute the event delivery.
Ensure all equipment and furniture is clean, catalogued, stored correctly and in good working order.
Monitor the appearance, standards, and performance of the team.
Proven event operations experience, ideally within a quality led hospitality venue.
Dealing with complaints and confidently provide a suitable resolution.
Experience of developing and training a team of 20 to 30 people to meet defined SOPs.
Excellent Food & Beverage service knowledge.
Competitive salary
Full time position, 45 hours per week, 5 out of 7, including weekends and bank holidays.
Must have a full valid driving license.
If you feel you have the relevant experience, then please apply with an up-to-date CV.



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