Digital Sales Support

3 weeks ago


Abingdon Oxfordshire, United Kingdom Bio-Techne Full time

Job Details

Job Location : Abingdon - Abingdon, MN

Position Type : Full Time

Salary Range : Undisclosed

Description

This position will hold responsibility for nurturing and supporting existing business throughout The UK & Ireland for the Bio-Techne Portfolio, managed from Bio-Techne in Abingdon, UK. In this position you will be expected to maintain an extremely high level of customer and market knowledge.

Essential Duties & Responsibilities:
Develop and Nurture Existing Business:

• Ensure an allocated existing Industrial customer base throughout the UK & Ireland is supported by understanding their current research and how the Bio-Techne portfolio sits within this.
• Manage the On-Boarding of New Industrial Accounts to ensure a high level of customer experience as well as gaining an understanding of their current needs via a consultative conversation.
• Use a selection of channels to support and develop new/existing business opportunities, including live in bound enquiries via the website, outbound cold calls, in bound/out bound emails and social media.
• Keep all channels of communication open with internal and external sales teams in Northern Europe, lead generation and marketing to ensure a cohesive team for maximum customer support.
• Work closely with Marketing, Technical and Account Managers to execute bespoke projects to drive revenue.
• Identifying business growth opportunities in collaboration with Account Management and specialist team
• Act in a commercially savvy way to unlock new business opportunities through existing customers as well as live interactive web chats.
• Maintain awareness and knowledge of marketplace and competitors. Report findings and potential pipeline both monthly and quarterly to the Territory Manager.
• Represent the company at domestic and international conferences where applicable.

Qualifications

Minimum Requirements/Qualifications:

• BSc in a biological based subject
• An understanding of the Life Science Market
• Fluent in English.
• Demonstrable experience of working within a customer care/sales environment with a strong commercial focus.
• Experience of using own initiative and working in a target driven environment.
• Ability to track return on investment (ROI) and key performance indicators (KPI’s)
• Possess excellent IT skills; including experience of working with databases, Office Outlook, using Excel and Word are essential.

Personal Qualities and attributes:

• Excellent attention to detail, time management, and organizational skills
• Excellent ‘can do’ attitude
• Ability to perform a wide variety of tasks and multi-task efficiently
• Ability to remain calm under pressure and work to deadlines
• Feel comfortable working in a fast-paced environment
• Ability to build strong relationships cross functionally
• Flexible attitude to cover work as required.

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

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