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Manager-Account Manager
3 months ago
Job Title: Account Manager (French Speaker)
A leading company is seeking an experienced Account Manager to manage the entire claims process from start to finish through effective project management. This role is centered on developing and nurturing relationships with key client contacts, ensuring high-quality service delivery, and driving business growth. The Account Manager will maintain direct communication with executive contacts, provide high-level reporting, and troubleshoot issues to achieve the highest service standards. Emphasis is on growing existing accounts, increasing service scope, and meeting key business targets. Proficiency in French is required.
High-Level Account Management:
Establish and maintain strong relationships with key client contacts, including executive-level stakeholders.
Communicate effectively in both French and English to cater to a diverse client base.
Service Delivery Development:
Develop and roll out service delivery processes to enhance efficiency and quality.
Implement best practices to ensure consistent and effective service delivery.
Prepare and communicate high-level client reports, highlighting performance metrics and areas for improvement.
Monitor and ensure the measured success of business operations through performance metrics.
Identify opportunities to grow existing accounts and increase the scope of services provided.
Drive the on-boarding process for new accounts, ensuring a smooth transition and integration.
Perform additional ad-hoc tasks as required to meet business goals and client needs.
Develop and implement efficient service delivery processes.
Ensure the measured success of the business through key performance indicators.
Grow existing accounts and expand service offerings.
Successfully on-board new accounts.
Excellent organization and time management skills, capable of handling multiple tasks and priorities effectively.
Language Proficiency: Fluent in both French and English, with excellent written and verbal communication skills in both languages.
Proven experience in high-level account management, preferably in claims processing or a related field.
Strategic thinking and problem-solving skills to identify growth opportunities and troubleshoot issues.
