Lending Manager
1 month ago
We are currently seeking an experienced Lending Manager to join our Relationship Management Team in London. The role will be to support the end-to end lending processes though the customer journey, from onboarding through to loan completion.
Please note...This is a London based role that will require you to be in our office 2-3 days a week.
Key Responsibilities
- Manage the pipeline and diary, taking responsibility for ensuring the smoothest of customer journeys and communicating effectively throughout
- Supporting Lending Directors with the writing of credit reports (including detailed financial analysis) to develop appropriate solutions
- Liaising with brokers regarding our customers, obtaining quotes and dealing with queries
- Liaising with LHV’s solicitors, maintaining good working relationships and working collaboratively to deliver a good service for our customers
- Supporting prospective customers with the LHV onboarding process. This will include capturing all the Know Your Business (KYB) and Know Your Customer (KYC) information.
- Establishing a strong working relationship with the Credit team and other internal departments.
- Monitor account portfolios, supporting the Lending Director in managing the overall credit risks and any irregular performance in line with the Credit Policy
- Drive the lending pipeline in a timely and effective way, working collaboratively with the wider team
- Retaining clients by dealing with day to day enquiries and maintaining a strong commercial approach to the portfolio
- Developing and maintaining strong customer relationships, driving continuous improvement with a view to building long-lasting relationships
- Ensure regulatory and risk adherence at all times, ensuring positive customer outcomes are at the forefront of how you operate
- Develop & promote LHV’s reputation as an active, creative lender in the SME market
- Support the delivery of the strategic objectives including delivery of income, strong customer advocacy and risk metrics
Required Skills & Experience:
- Proven relationship management /support experience within a Business / Commercial Bank environment
- Experience of working with Brokers and other Intermediaries with access to SMEs
- Knowledge and experience of either Trading Business Secured Lending or Real Estate Secured Lending
- Some credit report writing skills and experience
- Commercial awareness, in relation to the external competitive market but also the requirements and flexibility required of working within an SME organisation
- Strong Microsoft skills – PowerPoint, Excel & Word
- Excellent organisational skills and good attention to detail
- Strong administration skills
- Ability to manage own workload and work on own initiative
- Excellent verbal and written communication skills
- Numerate
- Ability to maintain and develop good working relationships
- Able to work effectively as part of a team
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