Product Manager
2 months ago
**Job Title**: Product Manager - Lending
**Location**: London (Hybrid working)
**The Bank**:
Serves the needs of scale up or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals - market segments that still value human service enabled by great technology.
Professional and personal lives often overlap, and the banks mission is to help empower their customers to achieve their ambitions by serving all their interdependent banking needs.
They provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of their customers.
Their human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.
**Summary of Role**:
As a Product Manager - Lending, you will be responsible for supporting the banks’ lending product range over the full product lifecycle from ideation through development, launch, sale and closure. You’ll have a good understanding of the lending market andwill represent the voice of the customer at all touch points in the customer journey. You will support the team as the banks first line of defence ensuring all products and processes are compliant with all relevant legislation, regulation and industry bestpractice.
**Summary of Responsibilities**:
- Support the Director, Lending Products to shape the product strategy and roadmap for the banks’ Lending portfolio.
- Know the customers and their problems and identify opportunities to improve their experience.
- Support of the end-to-end product journey for the banks suite of lending products.
- Track and analyse performance and incorporate key learnings into your product optimisation strategies.
- Define KPIs, analyse the impact of product features and provide insightful recommendations for continuous improvement.
- Support product compliance with all relevant legislation, regulation and best practice.
- Collaborate with the operations team to ensure delivery and optimisation of all operational forecasting, processes, systems, infrastructure and resources.
- Identify, validate and owns business case and sets clear requirements for strategic and tactical product changes/launches to drive growth, profitability and optimise costs.
- Participate in internal and external governance forums providing regular, accurate insight and recommendations.
- Work closely with credit and risk to build and enhance policy and procedures to support balanced and optimal lending growth.
- Collaborate with the current account product leader and digital channels lead in support of the wider customer proposition across current accounts, open banking and digital banking channels.
**Knowledge & Experience**:
- Relevant experience in a regulated financial services environment
- Experience of regulated mortgage lending
- Knowledge of commercial, SME and real estate banking sectors advantageous
- Experience working at pace in an iterative Agile environment
- Strong verbal and written communication
- Highly numerate with strong excel skills
- Demonstrable customer focus
- Demonstrable digital capability
- Commercially astute and articulate
- Up-to-date understanding of regulatory environment
- Highly collegiate with a willingness to roll up your sleeves
**The Opportunity**:
This is an opportunity to join an established but modern bank who continue to go grow and diversify. Career opportunities are there for the taking for ambitious employees who perform well.
**Salary & Benefits**:
Competitive basic salary, dependent upon experience. Various benefits including a cash allowance, generous non-contributory pension, generous annual discretionary bonus, healthcare, life cover and more.
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