Simple Lending Unit Lead

3 weeks ago

London, United Kingdom NatWest Group Full time

Closing date for applications: 17/05/2024

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This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

If you have strong team leadership skills, this is a chance to take on a role with high levels of responsibility and exposure to internal and external stakeholders

Joining us in Lending Operations, you’ll lead your function to create a culture of continuous improvement and operational change, through great people leadership, coaching, engagement and development of skills

You’ll be driving the engagement of people across your function, stakeholders and partners, through inspirational leadership and performance management, as well as providing operational leadership across multiple or hybrid locations

What you'll do

As a Simple Lending Unit Lead , you’ll be leading your team to success with strong people and resource management. You’ll maintain a focus on customer service, optimising capacity, reducing costs and increasing productivity while reducing operational losses and errors.

We’ll also look to you to maintain effective relationships with internal and external stakeholders to support our customers with their lending needs.

You’ll also be:

Developing, coaching and empowering clear, capable and motivated teams

Driving process improvements designed to improve the customer experience and increase efficiency and capability

Driving and measuring function and colleague performance to recognise success and identify and address development areas

Making sure that the principles of treating customers fairly and service excellence are embedded in the culture, policy and processes of the function

Providing fair outcomes to customers across multiple processes and teams, and identifying improvements and plans where required

The skills you'll need

We’re looking for someone with experience in an operational environment and strong people management skills, with the ability to successfully engage and motivate teams to succeed. Alongside this, you’ll have a good understanding of people processes and policies.

You’ll also need:

Operational experience, in a leadership role

An understanding of the industry and its customers

An understanding of relevant risk, compliance and legal issues

London: An exciting and unparalleled hub of opportunities

Discover the magic and excitement of working in this extraordinary capital city.

If you’re not quite ready to put forward an application, or this isn’t quite the right fit for you, why not join our Talent Community?

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What’s it like to work at NatWest Group?

Find out more about what it’s like to work here, including Rewards and Benefits, and Learning and Development.

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