IT Automation Lead

3 weeks ago


Huntingdonshire Cambridgeshire, United Kingdom Genesis Technology Services Full time

Responsibilities: Process Automation:

  • Work with vendors to define requirements for implementing functionalities to automate company tasks (e.g., new employee registration).
  • Manage and maintain a centralized tool for all Project management and Company administration tasks, including:
  • Employee details management
  • Access control
  • Asset management (including Sage database)
  • Issue ticketing system.
  • Training portal management (including login details)
Requirements: Technical Skills:
  • Troubleshoot and resolve network connectivity issues.
  • Experience troubleshooting and fixing hardware issues (laptops, printers, scanners).
  • Proficiency in IT administration tasks, including:
  • User account management
  • Access control and permissions
  • System configuration and maintenance
  • Provide exceptional customer service to internal staff, addressing technical inquiries and resolving issues promptly.
Soft Skills:
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks, manage time effectively, and work independently.
  • Proactive problem-solving skills.
  • Customer service focus with a commitment to providing exceptional support.
  • Ability to learn new technologies quickly and adapt to a changing environment.
Nice to Haves:
  • Experience with specific Project Management or company administration tools (e.g., [name specific tool if applicable]).
  • Knowledge of Sage database management.
  • Proficiency in scripting languages


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