Senior/Delivery Manager
4 weeks ago
We are looking for an experienced Delivery Manager to join our Professional Services team. This role plays an integral role in managing projects that guide our customers on automation best practices, architecture patterns, governance processes, and helping them scale their automation practice through initial and expansion services engagements.
Workato Delivery Managers are essential to the growth of our SaaS business and play an integral role in helping organizations leverage and adopt our platform across the enterprise. As a Delivery Manager, you will have ownership of our customer's implementation journey from post-sales to go-live, while building trusted customer relationships including C-level. The primary goal of the Delivery Manager is to help customers generate significant business value from their Workato investment. In doing so, you will be responsible for earning the right to be a trusted advisor by understanding and managing our customers throughout their project lifecycle and driving adoption.Complete Workato training and become an expert in our consulting methodologies and practices.
Evangelize Workato’s ability to deliver business outcomes leveraging our delivery methodology and best practices.
Ensure organizational health and customer satisfaction goals as a Delivery Manager.
Engage customers, especially senior stakeholders, using a consultative approach that positions Workato and yourself as a long-term trusted advisor relationship.
Develop, manage, and execute a project plan for each customer, which aligns with their business goals.
Build a strong relationship with the Pre-Sales, Sales, Customer Success and regional Alliances/Partner organizations that are instrumental to success.
Be an integral part of hiring and mentoring new Delivery Managers.
Contribute to enhance our delivery methodology, services practice and industry POV's.
8+ years of project management experience with a proven track record of success.
~8+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company.
~ Experience with common project management methodologies, including Agile Scrum and Waterfall.
~ Demonstrate high energy and have strong project management experience, including:
~ Project scoping
~ Project planning
~ Risk management
~ Change management
~ Ensure clear lines of communication by collaborating cross-functionally with our Sales and Customer Success teams.
Experience and track record for growing accounts with large and complex pursuits ($M+).
Experience in Enterprise Business Accounts preferred.
Project/account management experience.
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