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Flexible Office Advisor

4 months ago

Birmingham, United Kingdom Forces Employment Charity Full time

Reporting to the CST Team Leader and Support Centre Manager, you will contribute to the efficient operation of our office through your dedication and customer service skills.
This role offers flexible working hours, including options for full-time or part-time (minimum of 3 days or 21 hours) employment, and is open to job share arrangements with a salary of £22,000 pro rata.
Monitor the progress of clients through telephone and email tracking, adhering to CTP CCMP and relevant working instructions.
Provide responsive helpdesk support to employers and service leavers requiring assistance with CTP online services.
Provide cover for other team members during absences or holidays.
NVQ Advice and Guidance (Level 3) or equivalent.
Excellent verbal and written communication skills with a personable manner and strong telephone technique.
Experience in business administration, including database and customer relation management systems.
Experience in marketing, promotion, or customer liaison.