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Motor Claims Handler

3 months ago

Glasgow, United Kingdom Davies Full time

Motor Claims Handler

Location: Successful candidates will be expected to attend one of the offices at least once per week, in either Glasgow/Stoke/Leeds or Liverpool

Hours: 35 hours per week, Monday - Friday.

Davies are looking to recruit an experienced Motor Claims Handler to join our growing Casualty team.

​The Claims Handler Role will be part of the team that is responsible for handling claims on behalf of various clients. Claims Handlers need to provide a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy.

A Glimpse into Your Daily Responsibilities:

  • Establish if cover is in place for the claim
  • Record all claims on the digital claims handling system
  • Investigate all liability claims either from the desk or by instructing loss adjusters
  • Make the decision on liability
  • Negotiate settlement of the claim
  • Ensure compliance with all legal timescales and client SLAs
  • Build relationships with external clients and stakeholders
  • Provide referral support to less experienced colleagues

Abilities And Knowledge:

  • Experience of policy wording and terms and conditions
  • Knowledge of insurance and the insurance market
  • Knowledge of how to value an injury claim
  • Knowledge of reserving philosophies desirable
  • Knowledge of Civil Procedure Rules and the Claims Portal
  • Good communications skills at all levels
  • Excellent customer service
  • The ability to work as part of a team
  • Take responsibility for your own workload
  • Must be able demonstrate adaptability and flexibility
  • Good planning and organisational skills
  • Strong IT skills

Our values:

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are D ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are I nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We S ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are C onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.

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