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Motor Liability Claims Handler
2 weeks ago
The Claims Handler Role will be part of the team that is responsible for handling claims on behalf of various clients. Claims Handlers need to provide a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy.
Duties and Responsibilities:
- Establish if cover is in place for the claim
- Record all claims on the digital claims handling system
- Investigate all liability claims either from the desk or by instructing loss adjusters
- Make the decision on liability
- Negotiate settlement of the claim
- Ensure compliance with all legal timescales and client SLAs
- Build relationships with external clients and stakeholders
- Provide referral support to less experienced colleagues
Skills & Experience:
- Experience of policy wording and terms and conditions
- Knowledge of insurance and the insurance market
- Knowledge of how to value an injury claim
- Knowledge of reserving philosophies desirable
- Knowledge of Civil Procedure Rules and the Claims Portal
- Good communications skills at all levels
- Excellent customer service
- The ability to work as part of a team
- Take responsibility for your own workload
- Must be able demonstrate adaptability and flexibility
- Good planning and organisational skills
- Strong IT skills
**Benefits**:
- Competitive salary
- Company laptop and equipment provided
- Pension scheme
- Discount platform; for thousands of retailers
- 25 days Holiday Excluding Bank Holidays
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Motor Claims Processing: 1 year (preferred)
Work Location: Hybrid remote in Glasgow
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