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Customer Services Advisor

2 months ago

Kilmarnock East Ayrshire, United Kingdom Pertemps Network Group Full time

Vulnerable Customer Care Advisor Pertemps are currently working with a Financial Services based company who are looking to expand their team.Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support.Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
~5 hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)
~28 days holidays (increasing to 31 days after 5 years)
~ Pension  (5% employee and minimum 4% employer contributions)
~ Life Assurance (3 x annual salary)
~ Free medical, dental  and  optical healthcare  cash plan

As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need.You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role.Once trained, you will work within a Voice team and become a valued member of our wider Collections team.This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site. Staff discounts at a huge number of shops and online retailers
Health and Wellbeing programme
Employee Assistance Scheme
Modern Apprenticeship Scheme
For more information on this opportunity, please apply, or get in touch with Emily Purdie at Pertemps