Hotel Receptionist

2 weeks ago

SouthendonSea Essex, United Kingdom Roslin Beach Hotel Full time
Hotel Receptionist at The Roslin Beach Hotel Competitive rate of pay We have a fantastic Receptionist opportunity available working for an incredible luxury 4* hotel in Thorpe-Bay. We are currently seeking an experienced Receptionist to join our front office team. As a receptionist, you will be required to ensure the smooth check-in and check-out of our guests, whilst maintaining and exceeding the Roslin Beach Hotel standards. The ideal candidate will be flexible and must be able to work Saturday and Sunday, with proven success in a similar environment. If you are a team player, have outstanding communication skills and are keen to learn with a desire to excel, we would like to hear from you. Responsibilities include: Ensure the smooth check-in and check-out of guests, following company guidelines Answer phone calls and ensure all queries are handled effectively Recognise and act upon sales opportunities Handle float and takings accurately and correctly Immediately report any maintenance faults to your line manager Anticipate customer needs wherever possible and efficiently react to ensure customer satisfaction Be fully conversant with facilities, services and promotions offered by the hotel Ensure safety and security of all hotel guests and their belongings Be punctual, smart, correctly uniformed, polite, courteous, and helpful to guests at all times To understand and follow the departmental procedures What we would like from you: Previous experience as a hotel receptionist from within a 4/5* hotel At least 1 year customer service experience is a must Ability to work with a computerised booking system Exceptional customer care skills Empathy for your colleagues Ability to work under pressure Pride and attention to detail in your work The finest personal presentation Distinctive, professional and warm personality Confidence & professionalism in dealing with high profile clients What we can offer you: 28 paid holidays per annum inclusive bank/public holidays Complimentary work uniform Discounted Spa, Food & Beverage and accommodation rates Complimentary meals on duty Learning and development programs Great opportunities to progress within the company This is an excellent opportunity for a confident and experienced receptionist wishing to further develop in this fast-paced environment. If this sounds like you then please apply today, we would love to hear from you

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