Hotel Receptionist. Job in Burton-on-trent Leisure Recruiter

Found in: beBee S GB - 2 weeks ago

Burtonontrent, United Kingdom Insight Recruitment Consultants Full time

Insight Recruitment Consultants have been asked by our long standing and reputable client to recruit for an experienced Country Hotel Receptionist.

The Hotel:

The Hotel is a charming country hotel with Georgian styling, nestled in the beautiful Derbyshire Countryside. Offering a warm and welcoming atmosphere for guests seeking a relaxing getaway. or beautiful setting for their wedding or event.

The Role:

We are looking for a friendly and enthusiastic Country Hotel Receptionist to join the team As the first point of contact for guests, you will play a vital role in ensuring they have a memorable and enjoyable stay. You will be expected to go the extra mile to ensure the guests stay is a memorable one.

Responsibilities:

  • Welcome guests with a warm smile and professional demeanor.
  • Check guests in and out efficiently, handling registration and payment processes.
  • Allocate rooms based on guest preferences and availability.
  • Answer guest inquiries about the hotel, local attractions, and activities.
  • Provide excellent customer service, resolving guest concerns promptly and courteously.
  • Process Post, and messages for guests and the hotel a like.
  • Manage payments and maintain accurate financial records.
  • Take telephone reservations and bookings for hotel rooms and restaurant.
  • Maintain a clean and organized reception area.
  • Support other departments as needed, ensuring smooth hotel operations.
  • May operate the hotel switchboard and announce incoming calls.

Requirements:

  • Demonstrate experience in a Country style hotel or hospitality environment (relevant customer service experience).
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests.
  • Strong organisational skills and the ability to prioritise multiple tasks.
  • Proficient in Microsoft Office Suite (or similar software).
  • A genuine passion for hospitality and providing exceptional customer service.
  • A positive and friendly personality with a can-do attitude.
  • The ability to work flexible hours, including weekends and holidays.
  • You may wish to specify if fluency in a second language as this is a bonus.
  • Highlight any specific skills you may have that will allow you to work flexibly in support of hotel opperations.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a beautiful countryside setting.
  • The chance to be part of a friendly and supportive team.
  • Career development opportunities within the hospitality industry.

Please click apply or contact the IRC office if you have any questions.

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