Partner Success Associate

1 month ago

London, United Kingdom Impact.com Full time

The Company :

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you.

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia.

The Role

As a Partner Success Associate, you will be responsible for working with and supporting the Senior Partner Success managers to efficiently handle client requests regarding our product, as well as over-seeing the successful management of clients.

Why this role is exciting:

At Trackonomics by Impact.com you’ll be working in a fast-paced environment with an international, enthusiastic and passionate team. You’ll be working with and gaining knowledge of the latest technologies, as well as other useful tools in the field. This position offers you flexibility with your work hours and location.

Essential Responsibilities:

  • Support in the onboarding process of new clients including task/ticket management and collaborating with the development team
  • Assist Partner Success team with providing technical support to clients including troubleshooting technical issues raised by customers and QAing
  • Management and follow up of client’s open tasks/tickets ensuring they have the relevant detail for the development and are complete in a timely manner
  • Collaborate with the development team on client requests, issues and set up
  • Participating in regular client meetings, collating client feedback, and ensuring requests are noted and actioned
  • Supporting client health checks and implementing actions where required
  • Owning general account management administration including maintenance of internal and client-facing documentation.

Core Competencies and Required Experience:

  • Experience working in a customer-facing role
  • Excellent communication (written and oral) and strong interpersonal skills
  • Prioritize effectively
  • Ability to identify potential issues before they arise
  • Ability to read, write and speak with internal and external stakeholders in a highly professional manner
  • Experience with Google Suite (Docs, Sheets, Slides etc.)
  • Keen attention to detail, organization, and ability to drive projects to completion
  • Experience in working independently as well as part of a team in an energetic environment
Nice-to-haves:
  • Experience working with, and managing, stakeholders and customers
  • 1+ years experience in customer success/account management in the affiliate or performance marketing sector
  • Bachelor's degree

Benefits (Perks):

  • Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Flexible remote working policy
  • Pension scheme, health and dental insurance among other regular health and wellness (physical, mental, and financial) initiatives
  • 6 months paid parental leave
  • Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of our recent activities that have won us recognition in the industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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