Head of Remote Support Services

2 weeks ago

United Kingdom Play'n GO Full time

Game Design Services Coordinator

Hours: Full Time
Fully remote. This opportunity is open to you if you can legally work remotely from one of our home countries in Sweden, Malta, Hungary, Spain orPoland.
Contract: Permanent
At Play’n GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day challenges of work and life will be unique to you but our commitment to helping you find a balance will never vary.
We were the first entertainment supplier to recognise the potential of gaming on the GO and create the innovative mobile games which supercharged our industry and inspired our name. Today, Play’n GO is the leading gaming entertainment supplier to casinos in regulated markets the world over. Are you ready to help us face challenges and find solutions that get us both to the next level of excellence?
The Games Design Services Coordinator is responsible for overseeing core operational support tasks within game design and serves as a liaison between various departments, facilitating communication and collaboration. The core purpose of this role is to increase game designers’ efficiency, resulting in overall better production output per game designer. This role requires an individual with good self-management discipline to work independently and support all three design teams (UK, Manila & Budapest) simultaneously.

Support document and confirmation requests from different disciplines outside the game production, across all studios.
Manage design support inbox and all correspondence in relation to support and out of production activities: design.support@playngo.Update and maintain standards for casino games, including loading sequence, currency handling, decimal value handling, common dialogues, and game history. Review and document general video slots and grid slots features and gameplay, such as game sequence, autoplay, gamble feature, game help, paytable content, and updating new jurisdictional requirements.
Address requests for filling missing and outdated information in game standards and documentation, from Jira tickets.
Clarify feature functionality (with access to GDD and other production documentation), including Hyperspin and AutoSpin, based on common implementations in games.
Support translation tasks for old games, addressing issues in different languages collaborating with Translation services and UI team.
Tests and verifies games and game features
Experience in business management or project management
Strong oral and written English
Experience working on online slot games
Experience working with the MS suite (including Excel, Powerpoint and Outlook)
From challenges to chill outs, the fun we share at play helps inspire excellence from the go.

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