Interactions / Service Designer

2 weeks ago

London, United Kingdom Pontoon Solutions Full time

6 month contract

This client is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

We’re looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. They will be confident when presenting their work to stakeholders, and able to adapt designs to reflect their feedback and feedback from user research and usability testing.

Skillfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen
Bring designs to life with a choice of prototyping software, such as Sketch / InVision / Figma / Axure / Adobe XD
Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience
Advocate customer inclusion – what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities

Demonstrable experience within User Experience design/Interaction Design
Strong experience as an Interaction Designer, UX Designer (or possibly from a Visual Design background)
Full ownership of the Interaction Design project
Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers
Ability to interpret quantitative and qualitative research, and how this informs the interaction design process. We have dedicated user research teams supporting designers on real data, providing a great wealth of customer insights.
Familiarity working in a complex landscape – ideally, you’ll have experience in financial services
As a new colleague to the team, you’ll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued.

We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process, just let us know.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

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