Platform Support Specialist

1 week ago

Edinburgh, United Kingdom Synechron Full time

We’re Synechron, a global consultancy laser-focused on accelerating digital initiatives in financial services. With over 14,500 members of staff across 17 countries and a unique mix of end-to-end digital, business and technology services, we help clients solve complex challenges with modern and innovative solutions.

We're big enough to be taken seriously, yet small enough to operate with an agile, open, relationship-driven approach. Our clients come to us with problems that need genuine thought, intelligence and knowledge; we're not just putting bodies on seats.

We are currently looking for a dedicated Platform Support Specialist to join our team, providing comprehensive support for our Global Gen AI Inventory. The successful candidate will be responsible for maintaining and enhancing the inventory management system, which is integral to our operations. This system comprises SharePoint lists for each business unit (BU) and robust reporting capabilities at both the BU and aggregate levels.

Key Responsibilities:

• Administer and support the Global Gen AI Inventory platform, ensuring high availability and performance.

• Manage SharePoint lists that are utilized across various BUs to maintain inventory data.

• Develop and maintain Power Apps forms for data entry and workflow management.

• Ensure continuous data refresh from the inventory to Power BI reports every 2 minutes.

• Collaborate with stakeholders to gather requirements and implement enhancements to the inventory reporting system.

• Provide technical support and training to a growing user base, currently at approximately 50 users.

• Work on the expansion of the inventory system to capture all Gen AI initiatives across the business.

• Troubleshoot and resolve any issues related to platform functionality.

• Maintain documentation of the inventory system and reporting processes.

Technical Skills Required:

• Proficiency in SharePoint administration and customization.

• Experience with Power Apps for creating and managing forms and workflows.

• Expertise in Power BI for data visualization and report creation.

• Strong understanding of data integration and real-time data refresh mechanisms.

Recruitment London Boilerplate

Synechron’s stunning top floor offices are located in London's bustling Square Mile, close to Liverpool Street, Moorgate and Bank. We're a stone's throw from the Bank of England and a five-minute walk from St. Paul's Cathedral.

Our open-plan offices feature breakout areas, innovation spaces and a stunning roof terrace with great views of the city We’re a friendly bunch and host regular summer and Christmas parties, and team-building activities.

Our flexible working policy means three days in the London office and two days at home – and we’re happy to accommodate individual circumstances like school drop-offs and pick-ups (this will need to be worked out with your line manager).

Synechron’s Diversity Statement

Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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