Service Delivery Specialist POS, UK
2 weeks ago
HRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the HoReCa and retail industries.
About HRS
As Oracle Hospitality's largest partner worldwide, HRS supports over 10,000 customers in 90 countries. HRS offers a wide range of innovative systems & solutions to its customers, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Managers, Online Distribution Services, Finance, HR Systems, and Passport Scanning & Recognition.
About the role
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the Oracle Food & Beverage suite of products as well as HRS’s products. The ideal candidate will be ambitious, customer-oriented, and passionate about digital transformation within the hospitality industry through innovative technologies and software.
MAIN REQUIREMENTS:
- Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
- Hospitality/Food & Beverage operations background an advantage.
- Experience in working with competitive hospitality products including POS, PMS and Spa systems.
- Familiar with Windows operating systems & POS hardware.
- Good interpersonal skills with both customers and cross-functional teams.
- Possess a valid passport and be available to travel extensively and for extended periods of time.
MAIN RESPONSIBILITIES:
- Responsible for the implementation & support of solutions for hotels, restaurants, spas, and fitness clubs across the region.
- Conduct user training.
- Handle customer cases, triage the inbound caseload and review the existing owned and escalated cases.
- Ensure familiarity with new product releases as they become available.
- Liaise with subject matter experts on client requests for enhancements and development.
- Work with the support/implementation teams to ensure service level requirements are exceeded.
- Perform other duties as requested or as deemed appropriate by management.
LANGUAGE REQUIREMENTS:
- Native or proficient in English, both written and spoken
WE OFFER:
- Opportunity to grow inside the global organization.
- Motivating remuneration package.
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