Service Delivery Specialist TNG, UK

2 weeks ago

United Kingdom HRS Hospitality & Retail Systems Full time

HRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the HoReCa and retail industries.

About HRS

As Oracle Hospitality's largest partner worldwide, HRS supports over 10,000 customers in 90 countries. HRS offers a wide range of innovative systems & solutions to its customers, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Managers, Online Distribution Services, Finance, HR Systems, and Passport Scanning & Recognition.

About the role

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the HRS’s products. The ideal candidate will be ambitious, customer-oriented, and passionate about digital transformation within the hospitality industry through innovative technologies and software.

MAIN REQUIREMENTS:

  • Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
  • Hospitality/Leisure(Spa) operations background an advantage.
  • Experience in working with competitive hospitality products including POS, PMS and Spa systems.
  • Familiar with Windows operating systems & POS hardware.
  • Familiar with Oracle PL/SQL. Professional certification is preferable.
  • Good interpersonal skills with both customers and cross-functional teams.
  • Possess a valid passport and be available to travel extensively and for extended periods of time.

MAIN RESPONSIBILITIES:

  • Responsible for implementation & support of solutions for hotels, spas, and fitness clubs across the region.
  • Conduct user training.
  • Handle customer cases, triage the inbound caseload and review the existing owned and escalated cases.
  • Ensure familiarity with new product releases as they become available.
  • Liaise with subject matter experts on client requests for enhancements and development.
  • Work with the support/implementation teams to ensure service level requirements are exceeded.
  • Perform other duties as requested or as deemed appropriate by management.

LANGUAGE REQUIREMENTS:

  • Native or proficient in English, both written and spoken

WE OFFER:

  • Opportunity to grow inside the global organization.
  • Motivating remuneration package.
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