Senior Customer Insight Manager

2 weeks ago


London, United Kingdom M&S Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

What you'll do

  • Working with the Head of Marketing, set a vision and direction for the whole team, engaging and motivating the team, and ensuring the business is clear on who we are, and what we deliver
  • Expertly translate and understand data and insight from multiple channels and knit together to build a culture of innovative, exciting storytelling within the team, drawing on standard process for how to engage with insight
  • Comfortable with leading with analytic functions and dealing with data that you can articulate, communicate and champion the right culture for the insight team, balancing expertise with responsiveness
  • Good understanding of insight at senior levels - successful candidate will swiftly become a trusted source of the truth about customers, for the Food Leadership Team and other senior leaders

Who you are

  • Team leadership
  • Strong partner management and influencing
  • Engaging communicator
  • Strong analytical and numerical skills
  • Expertise across Analysis and Research, to triangulate

Everyone's welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We're an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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