Manager, Customer Insights EMEA

3 weeks ago

London, United Kingdom Ralph Lauren Full time

Position Overview

What began more than 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in his dream and his lifestyle. Building on the brand’s continued success, Ralph Lauren is multiplying the initiatives to further strengthen its European presence with a strategy geared towards locations that reflect the vision and philosophy of the Ralph Lauren brand.

We are seeking a passionate and highly motivated individual to join the EMEA Customer Insights team.The Customer Insights team is a critical enabler in customer centric focus and strategic business growth.

Reporting into Senior Manager of Customer Insights the successful candidate will be responsible for supporting the team in delivering customer insights and analytics projects to fuel customer knowledge across the business focusing on Special projects and Clienteling.The Customer Insights Manager partners with all direct-to-consumer teams and external partners to identify and elevate invaluable customer insights.

Essential Duties & Responsibilities

Oversee Special projects, Clienteling and RLS customer Insights Own and deliver Special Projects in close collaboration with the Marketing team Lead the recurring customer reporting for RLS and Clienteling, including dashboard creation, automation, adjustments, and communication to all relevant stakeholders Develop insightful highlights and ensure effective communication of all reporting and analysis, delivering to key stakeholders including Regional Retail, Marketing, Clienteling and Store teams Present findings and insights to senior stakeholders and partner teams Prioritize and scope analysis requests for Special projects and Clienteling and ensure the right level of support is provided to the key stakeholders and insights delivered in timely manner Build visual, straightforward, strategic presentations to communicate to senior leadership and partner teams Address business questions holistically, delivering complete customer centric insights Partner with Wholesale, Retail, Clienteling, CMI teams to inject further insights into customer analysis Proactively develop analysis and reporting to support business critical strategies and activations Be the go-to lead on Clienteling and Special projects

Team leadership and management:

Lead prioritization and delivery of Special projects and Clienteling Lead, support and help develop direct reports Identify opportunities for team upskilling Work closely with Senior Manager of Customer Insights on goals, development, and delivery

Experience, Skills & Knowledge

Educated to degree level in a numerate subject e.g. Mathematics, Engineering, Statistics, Physics, Chemistry 4+ years relevant experience in Customer Insights within Marketing and CRM Understanding of the luxury/retail industry and Customer Goods An effective customer insights leader able to create buy-in and influence across many stakeholders Ability to communicate actionable insights and turn complex analysis into meaningful recommendations Experience presenting to senior teams, supporting, and influencing their decisions Excellent leadership and team management skills Great experience in prioritization and managing team projects Highly self-motivated, analytical, with sharp attention to detail Highly creative in problem-solving & communication, with rigorous implementation Proactive, enthusiastic, and reacting intelligently to unforeseen issues Excellent problem-solving skills Experience with customer databases and working with Data teams on extracting relevant data Experience with using data visualization tools (e.g. Tableau) Fully Fluent in Excel and PowerPoint Basic Understanding of SQL preferred

  • Manager, Customer Insights EMEA

    3 weeks ago

    London, Greater London, United Kingdom Ralph Lauren Full time

    Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...

  • Senior Analyst, Customer Insights

    1 day ago

    London, United Kingdom Ralph Lauren Full time

    Senior Analyst, Customer Insights - EMEA Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been...

  • Senior Analyst, Customer Insights

    1 week ago

    London, United Kingdom Ralph Lauren Full time

    Position Overview What began more than 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in his dream and his lifestyle. Building on the brand’s continued success, Ralph Lauren is multiplying...

  • EMEA Finance Director

    3 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionColliers is seeking a collaborative Finance Director to lead our financial operations across the EMEA region. This role involves strategic partnership with the EMEA CFO, providing pivotal financial insights, analysis, and guidance to enhance business performance. The successful candidate will collaborate with senior management, business...

  • Customer Account Manager at CFO Insights

    4 weeks ago

    London, United Kingdom CFO Insights Full time

    And are you curious or passionate about sales? If so, you might be our next Customer Account Manager . CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale...

  • EMEA Finance Director

    4 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Company Description Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real estate...

  • Customer Insights Manager

    4 weeks ago

    London, United Kingdom Salt Search Full time

    **Customer Insights Manager** Global Luxury Retailer 15 month CONTRACT **Salary**: £65k Location: Central London / Hybrid As a multibillion dollar business, this much loved and globally revered luxury retailer have spent a number of years investing a huge amount into data and CRM personalization. They are growing many of their data teams to continually...

  • Customer Account Manager at CFO Insights

    4 weeks ago

    London, United Kingdom CFO Insights Full time

    Recruiter CFO Insights Location London, London, United Kingdom, United Kingdom Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be...

  • Head of Digital Marketing, Emea Marketing

    7 days ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    10+ years of professional non-internship marketing experience - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience driving direction and alignment with cross-functional teams - Experience using data and metrics to measure impact and determine...

  • Senior Manager, EMEA Account Management

    4 weeks ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience. Oversight of office spaces as well as users' journey and...

  • Emea Director, Sales Strategy, Operations, and

    5 days ago

    London, United Kingdom AWS EMEA SARL (UK Branch) - F93 Full time

    Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field - Significant experience in a senior leadership role in Finance, Sales Operations, Business Development, or other related fields. Experience leading large, complex organizations. - Proven experience with the development and implementation of systems/tool...

  • EMEA SAP Product Manager

    4 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionThe EMEA SAP Product Manager is essential in enhancing and supporting the SAP SuccessFactors Platform (including SAP S/4 HANA and other integrations like Concur and Salesforce CRM). This role oversees all technical aspects of the SAP platform during live service and manages integrations to ensure seamless data flow and system functionality...

  • EMEA Marketing Manager

    2 days ago

    London, United Kingdom Quiq Full time

    Job DescriptionWe’re QuiqQuiq makes it as easy for customers to connect with businesses like they would with family and friends. We are changing customer communication one conversation at a time by building messaging software that modernizes business conversations with their customers. We partner with the world's most loved brands, like Volvo, Nespresso,...

  • EMEA Marketing Manager

    9 hours ago

    London, United Kingdom Quiq Full time

    Job Description We’re Quiq Quiq makes it as easy for customers to connect with businesses like they would with family and friends. We are changing customer communication one conversation at a time by building messaging software that modernizes business conversations with their customers. We partner with the world's most loved brands, like Volvo,...

  • Sr. Manager Finance, EMEA

    3 weeks ago

    London, United Kingdom iRobot Full time

    Introduction Reporting to the Commercial Finance Director, the Senior Manager of EMEA Finance will be responsible for supporting the EMEA Commercial Business Unit, consisting of EMEA Retail, Direct-to-Consumer, Business-to-Business, and Distributor channels. As a partner to the VP Sales of the region, as well as the rest of the EMEA Leadership Team, this...

  • Client Success Manager at CFO Insights

    4 weeks ago

    London, United Kingdom CFO Insights Full time

    CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc....

  • Email campaign Manager at CFO Insights

    4 weeks ago

    London, United Kingdom CFO Insights Full time

    CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As...

  • Email Content Manager at CFO Insights

    4 weeks ago

    London, United Kingdom CFO Insights Full time

    Are you curious or passionate about marketing? If so, you might be our Email Content Manager. CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale industry...

  • Senior Analyst, Customer Insights

    5 days ago

    London, Greater London, United Kingdom Ralph Lauren Full time

    Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...

  • Managing Director at CFO Insights

    2 weeks ago

    London, United Kingdom CFO Insights Full time

    CFO Insights is Northern Europe’s largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media () which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc....