Night Supervisor/Night Duty Manager

3 weeks ago

London, United Kingdom Grandstand Events London Full time

This is an exciting opportunity to join a thriving company at a time of growth. Grandstand Events, are currently seeking a professional Duty Manager, to support the bar management team (AGM and GM) in leading our team of hospitality superstars to deliver operational and customer service excellence at The Oasis Bar and Terrace in the heart of the Canary Wharf estate . . Oasis Bar & Terrace is an all new venue launching in June 2024, and will become London's most loved alfresco bar located in the heart of Canary Wharf. Appealing to a broad audience due to its location, size, dual offering of the ground floor and terrace spaces and open-air environment, this venue can host many local corporate post-work get-togethers and small to medium corporate events.. The venue operates over a ground floor and terrace level which is open air.. . About you: You're passionate about hospitality and people. You are task oriented and thrive in a place where you feel like you are part of a family and can grow your career. You know your role is crucial to the highest possible level of customer focus, engaging with the patrons with the smooth, fast and professional service expected in a high capacity, high profile bar such as The Oasis Bar and Terrace are maintained, supporting the team to ensure a seamless experience for the customer. . Your experience as a duty manager will enable you to work with the GM and AGM to lead the overall team from the front, monitor the daily operations, lend guidance and support to the team and work to constantly improve the service levels, training, and staff moral. . Your character and approach will be just as important as your skills and experience, with an eye to the detail of your role, the venue and your personal appearance.. Finally, and most importantly, you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a busy high-volume, high-energy environment; manage multiple tasks and stakeholders with ease.. Grandstand Events (London) Ltd loves a good, can-do attitude and someone who is ready to roll up their sleeves as part of the team. Your character and approach will be just as important as your skills and experience.. . Your main responsibilities will include:. . Host and serve our guests, leading from the front behind the bar, setting the tone and standard for our customer service excellence first approach.. Support the management of all business aspects of the bar, such as keeping a current liquor licence, taking inventory, and reordering supplies, monitoring budgets and sales targets.. Training and coaching staff to provide excellent service to our guests.. Supporting the creation of effective schedules and quickly resolving conflicts to ensure that the bar is well staffed during peak hours.. Enforcing quality and safety controls. Function as a brand ambassador at all times, adept at engaging with a diverse range of personalities and stakeholders including but not limited to staff, landlord’s representatives, partners and guests.. Managing and leading from the front during promotional events. Diffusing tense situations between guests or staff members to prevent safety or legal issues, ejecting unruly persons, if needed . Maintaining a fun, safe atmosphere for guests, understanding and bringing to life the company culture.. Skills and Experience:. Communication and people skills. Willingness to work during peak hours, including nights, weekends, and holidays. Previous Bar experience desired. Self-motivated
Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Monday to Sunday flexibility
Salary: £13 – £13.5 hourly
Benefits: Tips/Service Charge


About Grandstand Events London:
Grandstand Events is a leading real estate placemaking and events operator and advisory, specialising in bespoke alfresco bars, large format screenings and seasonal ice rinks. #J-18808-Ljbffr

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