Night Supervisor

4 weeks ago

London, United Kingdom RBH HOTELS UK LTD Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A NIGHT SUPERVISOR AT CROWNE PLAZA DOCKLANDS

What you'll be doing...

Reporting to the Front Office Manager, you will be required to work nights and may be required to cover day shifts on occasions. As Night Supervisor you will have excellent interpersonal skills and will be a crucial part of our guests’ journey. You must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team by example. The role requires excellent interpersonal skills to handle guest complaints and providing departmental performance.

Your key areas responsibility will include:

  • Supervising the night team members to ensure all company procedures, standards and brand values are being adhered to and delivered.
  • Assist the Night Manager in dealing with all emergency/crisis situation within the hotel at night, acting as first point of contact for guests and emergency services as per the Hotel’s emergency procedures.
  • Manage arrivals and departure process professionally and in accordance with the Hotel’s Policy, ensuring payments and billings are correct.
  • Assisting with the day-to-day operation of the reception desk as required and ensuring the highest levels of customer service are consistently being delivered to our guests.
  • Identifying customer service problems or issues before they arise.
  • Displaying a positive, friendly, and informal manner with customers.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Night Supervisor, you will need the following qualities and skills.

The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. Has an excellent customer focus, organisation and methodical approach is paramount with this role in order for the team and hotel to be successful. Experience within a similar environment is preferable. Have at least one year experience as Night Auditor from the hotel background.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com .

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.

#LifeatRBH

#J-18808-Ljbffr

  • Floor Supervisor

    3 weeks ago

    London, United Kingdom Night Tales Full time

    **Job Type**: Flexible Hours Job Title: Floor Supervisor **Floor Supervisor** This crucial role will be key in delivering the high standard of customer service our venues pride themselves on. This role will report into the venues General Manager and will have a close link to the Bookings and Sales manager at Head Office. **Day to day**: - Working...

  • Night Supervisor

    4 weeks ago

    London , London, UK, United Kingdom Britannia Hotels Full time

    Location: London, NW3 3NA, United KingdomAddress: Primrose Hill RoadBrand New Vacancy - Night Supervisor!The Britannia Hampstead Hotel is a 135-bedroom hotel within easy reach of all major transport links. Our reception desk offers fantastic customer service and care 24-hours per day and we are looking to recruit a Night SupervisorBenefits include:An...

  • Foh Supervisor

    4 weeks ago

    London, United Kingdom Night Tales Full time

    We are looking for a superstar Front Door Host/Hostess! As a Host/Hostess at Night Tales, You will be at the forefront of our venue, driving fun in your team, quality, and standards. Guest experience will be at the heart of everything you do and your passion for all things hospitality. A genuine passion for delivering quality service is essential to be...

  • Night Supervisor

    1 month ago

    London, United Kingdom Britannia Hotels Full time

    Location: London, NW3 3NA, United Kingdom Address: Primrose Hill Road Brand New Vacancy - Night Supervisor! The Britannia Hampstead Hotel is a 135-bedroom hotel within easy reach of all major transport links. Our reception desk offers fantastic customer service and care 24-hours per day and we are looking to recruit a Night Supervisor Benefits include: ...

  • Night Supervisor

    2 weeks ago

    London, United Kingdom The Capital Hotel Full time

    Night Supervisor **Duties**: - Oversee the operations of the hotel during the night shift - Ensure smooth check-in and check-out processes for guests - Handle guest inquiries, complaints, and requests in a professional and timely manner - Supervise and support night staff, including front desk agents, security personnel, and housekeeping staff - Monitor...

  • Night Supervisor

    3 weeks ago

    London, United Kingdom Tribuild Full time

    TRIbuild Solutions is currently seeking a Supervisor (Nights) to work on a project in Central London.The ideal Supervisor will have prior experience in both refurb and office fit outs. They should possess a diverse background in projects working on everything from the management and coordination of projects through to the successful delivery on site.The...

  • Night Supervisor

    4 weeks ago

    London, United Kingdom DoubleTree by Hilton London Chelsea Full time

    **Job Ref**:AM9257 **Branch**:DoubleTree by Hilton London Chelsea **Location**:DoubleTree by Hilton London Chelsea, London (South West) **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Posted date**:10/02/2023 **Closing date**:12/03/2023 **Do you want to excite the world of Hospitality?** We bring together a...

  • Nights Supervisor

    3 weeks ago

    London, United Kingdom TRIbuild Solutions Limited Full time

    TRIbuild Solutions is currently seeking a Night Site Supervisor to work on a project in Central London.The ideal candidate will have prior experience in both refurb and office fit outs. They should possess a diverse background in projects working on everything from the management and coordination of projects through to the successful delivery on site.The...

  • Night Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Vacherin Full time

    Night Supervisor - London Night Supervisor 27000 London Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Supervisor to work at Cleveland Clinic London. Location: Cleveland Clinic London Rate of pay: 27000 Working...

  • Night Supervisor

    3 weeks ago

    London, United Kingdom Hilton Full time

    Night Supervisor **WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the...

  • Night Supervisor

    4 weeks ago

    London, United Kingdom Basil Street Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as **Night Supervisor.** As an employer who cares, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career! Joining our independently owned...

  • Night Supervisor

    2 weeks ago

    London, United Kingdom Basil Street Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as **Night Supervisor.** As an employer who cares, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career! Joining our independently owned...

  • Night Supervisor

    2 months ago

    London, United Kingdom Grosvenor Services Full time

    We have an opportunity to appoint 1 new role to the team. This will be full time for a full time Night Supervisor. **1 Vacancy for Night-time Supervisors** The role will be based in a large retail Shopping Centre in Shepherds Bush. Working flexible hours with one hour for lunch break. 35 hours a week, 4 days on and 4 days off. The role will be to -...

  • Night Supervisor

    1 week ago

    London, Greater London, United Kingdom RBH HOTELS UK LTD Full time

    JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the...

  • Night Supervisor

    1 week ago

    London, United Kingdom RBH Hospitality Management Full time

    JOIN OUR FAMILYAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the...

  • Night Supervisor

    2 weeks ago

    East London, United Kingdom RBH Management Full time

    **Job Ref**:RBH14044 **Branch**:Crowne Plaza Docklands **Location**:Crowne Plaza Docklands, London **Salary/Benefits**:Competitive **Contract type**:Permanent **Hours**:Full Time **Posted date**:18/04/2024 **Closing date**:01/06/2024 **JOIN OUR FAMILY** At RBH we believe our people are our biggest assets and understand the value in putting them...

  • Night Supervisor

    2 weeks ago

    London, United Kingdom Basil Street Full time

    Join the team that Always Cares!Are you the type of person that gets out of bed on the right side everyday? If so, we would like you to come and join us as a Night Supervisor at the 15 Basil Street.  London. BasilStreet Apartments is based at Knightsbridge, London SW3 1AX and the closesttube station is Knightsbridge on the Piccadilly line...

  • Night Supervisor

    3 weeks ago

    London, United Kingdom London Lettings Management – London Full time

    We operate a collection of Hotels, Serviced Apartments and Aparthotels across the cities of London & Dublin. We have an exciting opportunity to join the team in Waterloo. We're looking for a self starter to lead and motivate their teams across multiple departments. We are now looking for a Night Supervisor to join our Front of House team in our Aparthotel,...

  • Night Supervisor

    1 month ago

    London (East), United Kingdom Crowne Plaza Docklands Full time

    JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the...

  • Night Supervisor

    3 weeks ago

    London (East), United Kingdom Crowne Plaza Docklands Full time

    JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the...