Night Supervisor

1 month ago

London East, United Kingdom Crowne Plaza Docklands Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A NIGHT SUPERVISOR AT CROWNE PLAZA DOCKLANDS

What you'll be doing...

Reporting to the Front Office Manager, you will be required to work nights and may be required to cover day shifts on occasions. As Night Supervisor you will have excellent interpersonal skills and will be a crucial part of our guests’ journey. You must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team by example. The role requires excellent interpersonal skills to handle guest complaints and providing departmental performance.

Your key areas responsibility will include:

Supervising the night team members to ensure all company procedures, standards and brand values are being adhered to and delivered. Assist the Night Manager in dealing with all emergency/crisis situation within the hotel at night, acting as first point of contact for guests and emergency services as per the Hotel’s emergency procedures. Manage arrivals and departure process professionally and in accordance with the Hotel’s Policy, ensuring payments and billings are correct. Assisting with the day-to-day operation of the reception desk as required and ensuring the highest levels of customer service are consistently being delivered to our guests. Identifying customer service problems or issues before they arise. Displaying a positive, friendly, and informal manner with customers.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Night Supervisor, you will need the following qualities and skills. 

The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. Has an excellent customer focus, organisation and methodical approach is paramount with this role in order for the team and hotel to be successful. Experience within a similar environment is preferable. Have at least one year experience as Night Auditor from the hotel background.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate. 

#LifeatRBH 

 

 

 

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