Customer Success Specialist

3 weeks ago

Belfast, United Kingdom Fortive Full time

Job Description - Customer Success Specialist (QUA002005)

Job Description

Customer Success Specialist - QUA002005

About Us :

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

Fortive Corporation Overview :

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.


We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.


We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 


At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 


At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 


At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. 


Fortive: For you, for us, for growth. 


Ready to move your career forward? Find out more at careers.fortive.com .

The Customer Success Specialist provides excellent customer service by, building customer relationships, ensuring order accuracy, applying reasoning and negotiating skills, and paying attention to detail. The Customer Success Specialist is the main point of contact for the customer, and must be able to project a professional, prompt, and friendly personality by phone and email. The Customer Success Specialist serves both Qualitrol and the customer by advocating for the customer and providing a world class experience.

Key Tasks &Responsibilities:

· Communicates directly with customers to provide world class customer service.

· Enters, maintains, and processes customer orders into the Order Entry system

· Works with customers by phone and email, taking orders, responding to price and delivery questions, and answering product related questions.

· Works with application engineering team to verify we are sending the right product and the order makes sense.

· Follows up with customers regularly to make sure we are meeting their needs.

· Verifies production dates and enters information into the scheduling system.

· Edits all orders, checking information such as addresses, transportation methods, quantities and weights, dimensions and insurance charges.

· Maintains customer master lists and forecast reports.

· Generate and distribute various reports daily.

· Must be a strong team player.

· Performs duties in accordance with quality standards

· Maintains work area in accordance with established housekeeping procedures to ensure a safe and clean work environment.

· Performs such similar, comparable or related duties as may be required, such as providing occasional back-up for reception duties as needed.

Qualifications

Qualifications :

· GCSE Math’s and English (Grade A- C or equivalent) and A Levels (or equivalent)

· One years of previous experience in Sales, Customer Service, or Order Entry in manufacturing.

· Aptitude to enter data accurately and rapidly.

· Excellent oral and written communication skills.

· Problem solving and negotiation skills

· Ability to organize and prioritize multiple tasks.

· Ability to work well with all levels of personnel within the company, and outside of the company.

· Strong ability to use office equipment and telephone equipment.

· Skilled in using Microsoft Outlook, Word, and Excel.

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