Customer Success Associate

4 weeks ago


Belfast, United Kingdom Mummy and Daddy Insurance Full time

**Customer Success Associate**

**About Us**:
Established in 2021, Daddy Insurance is a dynamic personal protection insurance company committed to providing exceptional value to our clients. Our core mission is to add value to our customers and colleagues, the individuals that form our company by providing opportunity and progression. We specialise in protecting our customer’s number one asset, their income, with Private Sick Pay. Ensuring that if they are unable to work due to sickness, injury they and their families are provided for financially.

**The Opportunity**:
**What we’re looking for?**

We’re looking to add to our family of high value individuals. We need a Customer Success Associate to onboard and support new customers onto our state of the art app to ensure a smooth transition into the start of their journey with us.

Are you a proactive problem solver with a passion for delivering exceptional customer experiences? Are you eager to kickstart your career in a fast-paced environment where you can make a meaningful impact from day one? If so, we have the perfect opportunity for you

**Responsibilities**:

- Onboard new customers onto our app platform, guiding them through the setup process and ensuring a smooth transition.
- Proactively engage with customers to understand their needs, address any issues, and drive adoption and retention of our services.
- Identify opportunities to cross-sell additional products or features that align with customer needs and enhance their experience.
- Collaborate with internal teams to resolve customer inquiries, escalate issues when necessary, and ensure timely resolution.
- Monitor customer usage data and feedback to identify trends, opportunities for improvement, and areas for expansion.

**Requirements**:

- 1-2 years of experience in a customer service, telecommunications environment
- Strong interpersonal and communication skills, with a customer-centric mindset.
- Ability to quickly learn and navigate new technologies and software platforms.
- Proactive approach to problem-solving and a strong attention to detail.
- Team player with the ability to collaborate effectively across departments.
- A student mentality, willingness to push yourself out of your comfort zone in the name of professional development
- A committed person ready to have a long term career with the company

**Job Types**: Full-time, Permanent, Graduate

Pay: £20,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CM0905



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