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Customer Service Representative
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Belfast, United Kingdom Capita Health Assessment Advisory Service Full timeAbout the RoleWe are seeking highly skilled and motivated individuals to join our expanding customer service team at Capita Health Assessment Advisory Service as Inbound Enquiry Centre Advisors. This is a fantastic opportunity to work in a dynamic and supportive environment, providing a high-quality advice service to customers.Key ResponsibilitiesAnswering...
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Customer Service Representative
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Belfast, United Kingdom Capita Health Assessment Advisory Service Full timeJob DescriptionWe are seeking highly skilled and motivated individuals to join our team as Inbound Enquiry Centre Advisors. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their queries, and resolving their issues in a professional and effective manner.Key...
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Customer Service Advisors for Inbound Inquiries
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Customer Services
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Belfast, United Kingdom EE Full timeWhere: Belfast Full-time:Permanent **Salary**: £21,408 , plus regular bonuses The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the **backbone** of our business by supporting and being there for our...
Customer Service
4 months ago
As a Customer Service Associate, you will play a crucial role in representing our company and ensuring that every customer who walks through our doors has a positive experience. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing assistance in a friendly and professional manner. Your role will involve interacting with customers in person and over the phone, as well as handling various administrative tasks to support our customer service operations.
**Key Responsibilities**:
**Customer Assistance**: Greet customers with a warm and welcoming attitude, actively listen to their needs, and provide accurate information about our products/services.
**Issue Resolution**: Effectively resolve customer complaints, concerns, or problems in a timely and satisfactory manner, ensuring their needs are met to the best of your abilities.
**Product Knowledge**: Maintain a deep understanding of our products/services, features, and benefits to effectively assist customers and answer their questions.
**Sales Support**: Identify potential sales opportunities and promote additional products or services to customers when appropriate, contributing to revenue growth.
**Administrative Tasks**: Assist with administrative duties, such as data entry, appointment scheduling, and maintaining customer records in our database.
**Maintain Cleanliness**: Ensure the customer service area is clean, organized, and stocked with necessary materials for a smooth operation.
**Compliance**: Adhere to company policies, procedures, and ethical standards, including privacy and security protocols.
**Qualifications**:
- High school diploma or equivalent (some college coursework preferred).
- Prior customer service experience is a plus.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and a friendly, approachable demeanor.
- Basic computer skills and familiarity with customer service software/tools.
- Ability to multitask and work efficiently in a fast-paced environment.
- Problem-solving skills and a willingness to go above and beyond to meet customer needs.
- Flexibility to work evenings, weekends, and holidays as needed.
**Benefits**:
- Competitive wage (or salary).
- Employee discounts on company products/services.
- Training and professional development opportunities.
- Friendly and supportive team environment.
- Opportunities for advancement within the company.
Pay: £750.00-£1,200.00 per week
**Benefits**:
- Employee discount
**Experience**:
- Sales: 1 year (required)
Ability to Commute:
- Belfast City Centre (required)
Ability to Relocate:
- Belfast City Centre: Relocate before starting work (required)
Work Location: In person
