Customer Collaboration Analyst

2 weeks ago

Norwich Norfolk, United Kingdom Mondelez International Full time

Customer Collaboration Analyst - Soriana page is loaded Customer Collaboration Analyst - Soriana Apply locations Monterrey, Mexico time type Full time posted on Posted 10 Days Ago job requisition id R-109763 Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible. 

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will: 

  • Be the single point of contact for your customer portfolio
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
  • Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
  • Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
  • Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

  • Experience in CS&L and with customers
  • Experience in fast-moving consumer goods or consumer packaged goods company
  • Strong analytical and problem solving skills
  • SAP knowledge and expertise in MS Office
  • Customer orientation, strong influencing and communication skills
  • Strong focus on delivering productivities, service and KPIs
  • Team player, accountable, proactive thinking, flexibility

More about this role

What you need to know about this position:

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

Work schedule:

No Relocation support available Business Unit Summary Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident , Oreo , Philadelphia , and local jewels like Clorets and Bubbaloo . We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type RegularCustomer Collaboration (CLD)Customer Service & Logistics About Us

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

#J-18808-Ljbffr

  • Technical Support Analyst

    7 days ago

    Norwich, Norfolk, United Kingdom VoiceHost Limited Full time

    Company Description VoiceHost Limited is the UK's leading provider of SIP and Hosted VoIP solutions for businesses. Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted...

  • Technical Support Analyst

    1 week ago

    Norwich, Norfolk, United Kingdom VoiceHost Limited Full time

    Company Description VoiceHost Limited is the UK's leading provider of SIP and Hosted VoIP solutions for businesses. Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted...

  • Training Business Analyst

    3 weeks ago

    Norwich, Norfolk, United Kingdom Pure Resourcing Limited Full time

    I'm pleased to be partnering with a fantastic Norfolk-based organisation to recruit for a Business Analyst. This is a Norwich based role, offering hybrid and flexible working. You will be responsible for ensuring that products meet the business needs while aligning with strategic goals, with core responsibilities including: Collaborate to refine user...

  • IT Training

    7 days ago

    Norwich, Norfolk, United Kingdom VoiceHost Limited Full time

    Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted PBX with minimal external support. Our range of products and services has expanded through technological advances while...

  • IT Training

    1 week ago

    Norwich, Norfolk, United Kingdom VoiceHost Limited Full time

    Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted PBX with minimal external support. Our range of products and services has expanded through technological advances while...

  • Data Analyst

    2 weeks ago

    Norwich, United Kingdom Verisk Full time

    Job Description As a Data Analyst at Verisk Claims UK, you will play a pivotal role in ensuring accurate reporting of customer data through our customer-facing MI platforms. You’ll collaborate with internal and external stakeholders to support reporting needs across our suite of products. Additionally, you’ll coordinate data flow projects and work in...

  • Business Analyst

    7 days ago

    Norwich, United Kingdom Cooper Lomaz Recruitment Full time

    **IT Business Analyst** **Norwich - Hybrid** We are recruiting for a IT BA for a growing business in Norwich offering hybrid working and progression within the team. This new opportunity is working within a production / logistics environment where you will be responsible for understanding changes requestedby the business or direct from customers, capturing...

  • Technical Support Analyst

    1 week ago

    Norwich, United Kingdom VoiceHost Limited Full time

    Company DescriptionVoiceHost Limited is the UK's leading provider of SIP and Hosted VoIP solutions for businesses. Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted PBX...

  • Technical Support Analyst

    6 days ago

    Norwich, United Kingdom VoiceHost Limited Full time

    Company DescriptionBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.VoiceHost Limited is the UK's leading provider of SIP and Hosted VoIP solutions for businesses. Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting...

  • Technical Support Analyst

    1 week ago

    Norwich, United Kingdom VoiceHost Limited Full time

    Company DescriptionVoiceHost Limited is the UK's leading provider of SIP and Hosted VoIP solutions for businesses. Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted PBX...

  • Technical Support Analyst

    7 days ago

    Norwich, United Kingdom VoiceHost Limited Full time

    Company DescriptionVoiceHost Limited is the UK's leading provider of SIP and Hosted VoIP solutions for businesses. Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted PBX...

  • Technical Support Analyst

    7 days ago

    Norwich, United Kingdom VoiceHost Limited Full time

    Company Description VoiceHost Limited is the UK's leading provider of SIP and Hosted VoIP solutions for businesses. Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted PBX...

  • Technical Support Analyst

    7 days ago

    Norwich, United Kingdom VoiceHost Limited Full time

    Job DescriptionCompany DescriptionVoiceHost Limited is the UK's leading provider of SIP and Hosted VoIP solutions for businesses. Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their...

  • Technical Support Analyst

    7 days ago

    Norwich, United Kingdom VoiceHost Limited Full time

    Company DescriptionVoiceHost Limited is the UK's leading provider of SIP and Hosted VoIP solutions for businesses. Our fully proprietary platform offers a reliable and affordable alternative to Traditional Communications. Since starting in 2006, we have developed an intuitive and cost-saving VoIP service that allows customers to build their own Hosted PBX...

  • Business Analyst

    4 weeks ago

    Norwich, United Kingdom Atkinson Moss Full time

    **Business Analyst** **Norwich/Hybrid** **£35,000 - £45,000+** Are you an experienced Business Analyst with exposure to working in both Waterfall and Agile environments? This is an opportunity to join an expanding IT division with heavy investments into one of the largest technology wholesale providers. Projects willrange in variety and working...

  • Senior Implementation Analyst

    4 weeks ago

    Norwich, United Kingdom Verisk Full time

    Job Description To work collaboratively with internal and external stakeholders/customers to understand the business requirements for configurations and implementation. This includes gathering the information required to inform and prepare user stories. To bridge communications between internal and external stakeholders/customers and internal delivery...

  • Customer Service Advisor

    2 days ago

    Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

    Join Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team. Key Responsibilities: As a Customer...

  • Sr Underwriting Analyst

    2 weeks ago

    Norwich, United Kingdom Baldwin Risk Partners Full time

    Millennial Specialty Insurance, LLC is one of the largest non-carrier-affiliated Managing General Agencies (MGAs) in the United States. Combining expert underwriting with industry-leading technology, MSI creates a superior insurance experience for carriers, distribution partners, and customers. MSI collaborates with insurance carriers to design and...

  • Lead Digital Product Analyst- Millennial Specialty Insurance

    2 weeks ago

    Norwich, United Kingdom Baldwin Risk Partners Full time

    Millennial Specialty Insurance, LLC is one of the largest non-carrier-affiliated Managing General Agencies (MGAs) in the United States. Combining expert underwriting with industry-leading technology, MSI creates a superior insurance experience for carriers, distribution partners, and customers. MSI collaborates with insurance carriers to design and...

  • Interim Senior Quality Analyst

    2 weeks ago

    Norwich, Norfolk, United Kingdom Finegreen Full time

    We are working with an NHS organisation who are seeking to appoint an interim Senior Quality Analyst. The is an interim assignment for 6 months initially and will pay competitively. Key responsibilities will include: * Establish close links with key stakeholders to help work up and clarify the questions required of the analysis; * Collection of...