Store Service Advisor

2 months ago

England, United Kingdom Young Living Essential Oils Full time

YL is a market leader in the product and sale of Essential Oils. As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products.

Our EMEA team is based in London and Johannesburg, with team members across Europe as well, and we are guided by our headquarters in the US in bringing our mission, vision and purpose to everyone around the globe.

Working from home, you will be working with European Distributors, primarily those based in the Dutch speaking markets, providing excellent customer service via phone, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets. This role is part-time role and timings would be from 1:00pm to 5:00pm.

Communicate with all customers (English and Dutch) by phone, e-mail, or in person and provide excellent and accurate service to their requests.
Make sure standards are met or exceeded for customer service levels.
Identify problems with member accounts and/or orders and solve them accordingly.
Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
Other tasks as assigned by the Customer Service Team Leader

Bilingual level of Dutch communication skills both written and verbal (any other European languages would be a definite advantage)
Fluent English communication skills (both written and verbal) and previous experience working in a customer service/call center environment.
Competitive salary + bonus
~ Generous pension scheme
~ Season ticket loan
~ Excellent internal company benefits, including staff shop, gym reimbursement, etc.
~ Private health care insurance
~ Private dental insurance
~24 days leave (plus public holidays)

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