Part- Time Administrator

2 weeks ago


Harrogate North Yorkshire, United Kingdom Reed Full time

We are currently supporting a company who are recruiting for aService Desk Administratorwho will assist in managing and coordinating the reactive repair requirements of their clients’ properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday 9am - 5.30pm (Flexible part time hours available)Salary: £13 per hourKey Responsibilities/Accountabilities:

To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email.
Manage planned works through to completion including Remedial Works to ensure all our clients’ properties are fully compliant completed within our set KPI’s this includes, but not limited to, Gas safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, Legionella Risk assessments.
Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard.
Assist to manage awarded project works from instruction to practical completion.
Ensuring complaints are escalated to the appropriate manager.
Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team
Leadership qualities and experience.
Excellent customer service skills.
Administration skills
Experience in a busy helpdesk/call centre environment however not essential.
Be proficient in Microsoft Office (especially Excel and Outlook)Knowledge of property services/facilities management preferred, but not essential.
Any trades experience a bonus.
Please apply if you are available in the next week with immediate start.
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