Senior Account Executive, Client Services

3 weeks ago


United Kingdom Shape IT Recruitment Full time

My client, a thriving business, who are dedicated to delivering outstanding client engagement and customer service are looking for a Senior D365 BC Account Manager - Team Lead to oversee a team of Account Managers and directly manage a select group of key clients.
Team Leadership: Lead and mentor a team of 5 Account Managers, guiding them to become trusted advisors for their clients.
Client Management: Handle escalations, support team development, and conduct regular reviews to ensure high performance.
Build strong internal relationships, keep clients informed of the latest technologies, and create tailored Account Plans to drive their business success.
Proven experience in client management with a focus on service excellence.



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