Front of House Receptionist
2 weeks ago
Head South Hair & Beauty Studio is seeking a motivated and enthusiastic Receptionist to join our trendy salon located in the heart of Battersea at Northcote Road. The ideal candidate will possess a passion for the beauty industry, a commitment to excellent customer service, and the ability to thrive in a dynamic salon environment.
Previous experience/knowledge in the hairdressing/beauty industry is required.
Part time and Full time positions available.
Availability to work Thursdays, Fridays and Saturdays is required.
What we offer:
- £12.50 an hour plus incentive schemes based on performance.
- Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
- Referral program.
- Performance bonus scheme.
- Top-rated hair services for free (T’s and C’s apply).
- Exceptional staff discount for products.
- Executive training program provided by directors - grow your career to become a Salon Manager.
- Attendance to exclusive Fashion Events.
- Exposure working with A-list clients and Multinational Brands.
- Modern and inclusive Team Member’s areas.
Key Responsibilities:
- Communication: Answer phone calls and respond to client messages, providing accurate information and assistance.
- Customer Engagement: Actively engage with clients, both in-person and virtually, to foster a welcoming and attentive atmosphere.
- Scheduling: Schedule and manage appointments efficiently, maximizing stylist availability and client convenience.
- Transactions: Process payments and handle transactions with accuracy and integrity.
- Customer Service: Provide exceptional customer service, applying always the Head South customer service methodology ensuring client satisfaction and retention.
- Social Media: Assist the Salon Manager in content creation and social media interactions.
- Salon Maintenance: Maintain a clean and organized work area, adhering to hygiene and safety standards.
Skills and Qualifications
- Previous experience/knowledge in the hairdressing/beauty industry is required.
- High school diploma or relevant work experience.
- Positive an proactive working attitude.
- Excellent communication skills.
- Confident, polite, effective, and friendly.
- Well versed in social media, (Instagram and TikTok).
- Fluent in English.
If you are a team player who is eager to learn and grow with our salon you are the right fit for us
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