Technical Support Agent
4 weeks ago
Twenty7tec transforms financial advice through technology. We partner with businesses of all sizes who share our ambition to simplify, streamline and digitise financial services in the mortgage and wealth markets. We have an exciting opportunity for a First Line Support Agent to join our team.
Conducting in-depth and complex investigations and analysis including integrations to resolve customer enquiries.
Reporting any inaccuracies or issues in data, processes, and systems to the appropriate teams/management for their resolution following the relevant procedures.
Ensuring that the customers' experience is always positive by building sustainable relationships of trust through open and interactive communication.
GCSE in English and Maths at grade C or above
Flexible, proactive approach and a willingness to learn
Annual bonus (performance-based)
Flexible working location (hybrid)
Increase on length of service up to a maximum of 28 days holiday plus bank holidays
Pension scheme
Financial coaching and salary advance platform
Cycle to work scheme
Learning and development opportunities including a Udemy for Business Licence
Wellbeing programme, including access to Mental Health First Aiders.
Health care plan (dependent on length of service)
Dog-friendly office
In-person and remote social events throughout the year
The power and benefits of great financial advice are unquestionable. Twenty7tec, through our Velocity platform, is committed to designing and building exceptional technology, that supports mortgage, protection, and wealth advisers in delivering exceptional client outcomes.
Our technology is used by advisers, lenders, product providers, and financial institutions to underpin the effective delivery of financial advice to millions of consumers in the UK. On a daily basis, over 16,000 mortgage, protection and wealth advisers utilise our Velocity platform.
If you require additional information or reasonable adjustments to help you with your application or interview, we would be very happy to assist. Applications for this role may require a short online assessment to establish competency in certain skill areas.
If your application is successful, you will be invited to a short telephone screening call with a member of our HR team. If you are invited to an interview, this may be carried out at our Bournemouth office, or online via a video call depending on your location.
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