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Bournemouth, Bournemouth, United Kingdom ESET Full timeJob SummaryESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel. This role requires a strong technical background and excellent communication skills to effectively troubleshoot and resolve customer issues.Responsibilities and DutiesAnswer and address all incoming support calls from...
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Technical Support Specialist
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Bournemouth, Bournemouth, United Kingdom ESET Full timeJob SummaryESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel. This role requires a strong technical background and excellent communication skills to effectively troubleshoot and resolve customer issues.Responsibilities and DutiesAnswer and address all incoming support calls from...
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Technical Support Specialist
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Bournemouth, Bournemouth, United Kingdom ESET Full timeJob SummaryESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel. This role requires a strong technical background and excellent communication skills to effectively troubleshoot and resolve customer issues.Responsibilities and DutiesAnswer and address all incoming support calls from...
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Technical Support Specialist
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Bournemouth, Bournemouth, United Kingdom ESET Full timeJob SummaryESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel. This role requires a strong technical background and excellent communication skills to effectively troubleshoot and resolve customer issues.Responsibilities and DutiesAnswer and address all incoming support calls from...
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Technical Support Specialist
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Bournemouth, Bournemouth, United Kingdom ESET Full timeJob SummaryESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel. This role requires a strong technical background and excellent communication skills to effectively troubleshoot and resolve customer issues.Responsibilities and DutiesAnswer and address all incoming support calls from...
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Technical Support Specialist
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Bournemouth, Bournemouth, United Kingdom ESET Full timeJob SummaryESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel.Responsibilities and DutiesAnswer and address all incoming support calls from customers; both internal and external.Answer and address incoming web chats, emails, and voicemails from customers.Take ownership of each...
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Technical Support Specialist
2 months ago
Bournemouth, Bournemouth, United Kingdom ESET Full timeJob SummaryESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel.Responsibilities and DutiesAnswer and address all incoming support calls from customers; both internal and external.Answer and address incoming web chats, emails, and voicemails from customers.Take ownership of each...
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Technical Support Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Eset Full timeTier 2 Technical Support EngineerJob SummaryESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel. As a key member of our team, you will be responsible for delivering exceptional customer service and technical support to our customers.Responsibilities and DutiesAnswer and address...
Technical Support Agent
2 months ago
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Twenty7tec. As a key member of our support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- First Point of Contact: Respond to all incoming inquiries, providing timely and effective solutions to clients' issues.
- Issue Resolution: Investigate and resolve complex technical issues, ensuring that clients receive the highest level of support.
- Communication: Maintain open and transparent communication with clients, internal teams, and stakeholders to ensure seamless issue resolution.
- Process Improvement: Identify areas for process improvement and implement changes to enhance the overall support experience.
- Knowledge Sharing: Share knowledge and best practices with the support team to ensure consistent and high-quality support.
- Education: GCSE in English and Maths at grade C or above.
- Skills: Excellent customer service skills, technical knowledge, and problem-solving abilities.
- Experience: Previous experience in a customer support role, preferably in a technical or IT environment.
- Personal Qualities: Flexible, proactive approach, and a willingness to learn and adapt to new situations.
Twenty7tec is a leading provider of technology solutions for the financial services industry. We are committed to delivering exceptional support to our clients, and we are seeking a talented individual to join our team.
