Facilities Services Associate

2 weeks ago


Manchester, United Kingdom Downing Full time

Job Description Resident Services Associate
Full-Time
Permanent

Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.

The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for Downing. Working as part of a team providing front of office support to residents and visitors to the building, always maintaining excellent resident service. (Respond positively and promptly to resident enquiries and complaints and take appropriate action in line with company procedures.
Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
Complete administrative tasks in line with company polices and procedures, such as maintenance requests, tenancy administration and system updates.
Support in the creation of a positive, memorable experience for residents.
Engage with the residents to capture feedback and insight to improve services to their needs.
Support the coordination of any ‘open house’ days
Develop and maintain local knowledge and information relevant to residents.
Experienced in working to targets, understanding the importance of achieving deadlines and ensuring quality output.
Excellent resident service skills.
A strong team player supporting all colleagues when required. ; Able to use initiative to enhance the reputation of the brand and contribute to increased profitability.
Fluent in written and verbal English, culturally aware and able to adapt communication style.
Local understanding and knowledge of the city, it’s people, culture and social scene would be an advantage but is not essential.

40 hours per week
~ Days of Work: Monday – Friday with 1 Saturday in 5 on a rota basis.
~ Competitive salary
~25 days holiday, plus bank holidays (33 days)
~ Paid overtime
~ Pension scheme
~ Life Assurance cover
~ Employee Assistance Scheme



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