Head of Business Performance

4 weeks ago


Maidenhead Berkshire, United Kingdom CSL Vifor Full time

The Head of Business Excellence supports the CSL UK Vifor commercial team operating in the Cardio-Renal and Rare Nephrology space by delivering performance insights and analytics to inform strategic decisions at both national and local levels. This role provides key performance reporting, trend analysis, and predictive dashboards that enable the Head of Customer Engagement to evaluate and enhance business activities. Core responsibilities include leading the implementation of the CRM and Business Analytical systems across the UK and overseeing partnerships with flexible resource providers and commercial data vendors, ensuring these align with business needs. This role also manages budget and resourcing for the department, with an emphasis on building effective relationships with vendors like Iqvia. Additionally, the Head of Business Excellence drives learning and development by overseeing the onboarding training of the commercial team, coordinating targeted training, and fostering continuous improvement within the team. This role requires strong analytical skills, leadership, and a collaborative approach to advancing operational excellence across the commercial directorate.Provide commercial business with performance reporting and dashboards, that enable clear sight of trends, predictions, and actual performance. At national and local levels, providing evidence-based insights to explain the why behind the reports and dashboards.
Co-ordinate reporting with Global colleagues to ensure UK business is represented accurately and appropriately.
Development of/reporting of agreed KPis with the commercial leadership team for defined areas. Monitor and evaluate all commercial activities to demonstrate progress.
Provide leadership in the areas of business operations to ensure processes optimisation and lead change where needed. Achieve efficiency and effectiveness by coordinating and improving key processes to be aligned with commercial operations’ needs. Oversee performance and relationship with external pilot providers of flexible commercial resources. Monitor, evaluate and make recommendations for resourcing flexible commercial resources
Manage relationships with external data and solutions providers e.g. Iqvia to ensure data and solutions meet the needs of commercial team.
Lead the development of the commercial induction program structure and content and co-ordinate the delivery.
Maximise the performance of the orchestrator model through appropriate training and development interventions to meet the commercial operational plan.
Evaluate the success of training interventions, providing regular reports to Head of Customer Engagement
Lead, manage coach each member of the Business Excellence team to create a continuous improvement culture and share best practice.
10 years significant experience in pharmaceutical industry, including commercial leadership and business analytics experience
~ Experience of training role(s) in UK healthcare; field and office based.
~ Significant experience of NHS funding and commissioning processes
~ Basic understanding of medical aspects of therapeutic area along with willingness to develop in-depth
~ Demonstrable experience in performance coaching and in field coaching
~ Proven track record of collaboration with cross functional working to contribute to outstanding commercial achievement
~ Professional level in English, both in oral and in written communications
~ Highly proficient user of MS Office Programs (Word, Excel, PowerPoint

Industry experience and understanding of local market access
Experience of working with commercial teams
Experience of leading both functional and cross functional projects
Experience working with Pharmaceutical Marketing teams
Appropriate training qualifications such as NLP etc.
Understanding of the legal and ethical issues affecting the promotion of new and existing products within the NHS.
About CSL Vifor CSL Vifor aims to become the global leader in iron deficiency and nephrology.
The company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology and rare conditions. CSL Vifor strives to help patients around the world with severe, chronic and rare diseases lead better, healthier lives. It specializes in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision patient care.
We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.



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