er Advisor

2 weeks ago

London, United Kingdom BOOTS Full time

Contract: Fixed Term (6 months) & Permanent Opportunity available

Closing date: Thursday 18th April

Recruitment Partner: Lizzy Parfitt

PeoplePoint is part of the Employee Relations Team within HR Operations. We are passionate about providing excellent support for leaders across our stores, opticians, and support office, around the ER issues they face. We are a team of c18 ER Advisors working within a shared service environment. The majority of our contacts are by email & phone and we handle an abundance of queries from line managers across our stores, opticians, support office and logistics divisions.

About the role

In this role, you report into the ER Manager and with your practical experience of employee relations and policy legislation, you will contribute directly to Boots' ambition to become the world's best pharmacy-led, health and beauty retailer, with a reputation for legendary customer service.

  • You'll provide immediate 'in the moment' advice on a daily basis that takes into account the very latest employment legislation.
  • The cases you'll handle will vary from disciplinary and grievance cases to performance and capability issues, ranging in degrees of complexity, from straight-forward return-to-work cases, to potential gross misconduct cases.
  • With our aim of driving line manager capability you will use your coaching ability to coach managers into making their own decisions.
  • In addition to taking calls, you will also give some face-to-face advice to Support Office managers, as well as respond to email requests for information or advice.
  • You will always aim to deliver the team's high customer satisfaction targets with your focus on giving professional, friendly, and expert advice.
What you'll need to have

  • You will have experience working in a similar or more generalist role, either way, you'll have experience of the practical application of up-to-date employment law knowledge to a variety of employee relations issues
  • You must be comfortable giving immediate advice that is accurate, commercially focused, and often complex, to help line managers make the right decisions
  • You'll be a strong communicator who's able to build great relationships over the phone and get to the nub of the issue quickly.
  • You'll also be a strong influencer, able to get the right balance of coaching and persuasion into every call.
It would be great if you also have

  • You don't need to have worked in a shared service centre/contact centre environment before, however, you will need to be prepared for this type of environment
Our benefits

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

If your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

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