ER Advisor

1 month ago

City of London Greater London England, United Kingdom Capita plc Full time

WHO CARES?

Another traffic jam, train strike, bus has broken down, the cost of petrol ... won't affect you

Go downstairs, make a cuppa and switch on your laptop. It's as simple as that

Permanent remote working, fantastic team, opportunities to learn and develop, progression within the ER Hub and the rest of Capita, fast paced and rewarding role, fun environment, time banking ... oh yes, and lots to do to keep you out of mischief

As an ER Advisor in the ER Hub you will provide advice and expertise to managers and employees, covering all employee relations issues and employment legislation, across Capita (UK and ROI), and you will play a key part in our continued success.

We work Monday to Friday, 37.5 hours a week, from wherever we live in the UK, as long as you have good WIFI, we want to hear from you

Come and join us - what's not to like? What you will be doing?

  • Providing consistent ER advice and guidance to managers and employees including;
    • Absence management, welfare and OH referrals
    • AWOL, Performance, Disciplinary and Grievance
    • Appeals
    • Flexible Working
  • Facilitating a proactive approach to absence management to ensure a smooth return to work
  • Raising awareness of the importance of undertaking maternity, DSE, stress and other risk assessments. Supporting the business in managing mental health issues and creating a healthy work environment
  • Ensuring accurate and timely recording and management of ER cases on the case management system
  • Acting as the initial point of escalation from the ER Assistants

What we're looking for:

  • Team player
  • ER Advisory experience, a good working knowledge of theory, legislation, and best practice
  • CIPD qualified desirable but not essential
  • Shared service centre experience preferable but not essential
  • Excellent written and telephone communication skills
  • Well organised, with ability to work to tight deadlines and excellent attention to detail

What's in it for you?

  • Remote working
  • A competitive basic salary
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave. We are even trialling time banking which, if continued, will mean you can have an extra 12 days off per year
  • Flexibility through time banking
  • Opportunities to develop and progress
  • Paid volunteering day with a charity of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

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