Customer Success Executive

5 days ago

Southampton, United Kingdom Once For All Full time

Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.


The role is responsible for building and maintaining strong relationships with our buyers, developing strategic, long-lasting and successful partnerships. You will help customers maximise the value of the products and services they subscribe to, drive platform adoption across the buyer community and their wider supply chains, and support subscription retention while strengthening customer advocacy.

**This role follows a hybrid working pattern, with three days each week based in the Basingstoke office and two days working from home.**


Develop a comprehensive understanding of the customer needs and business objectives, assisting in building a personalised adoption plan that supports their business and increases customer advocacy.
Provide comprehensive training to the customer.

Assist in creation of individual success plans support your customers’ business objectives through the use of our tools.
Present impactful data and insights during regular customer business reviews, to drive adoption further.
Support the customer through organisational change management, equipping teams with the skills and knowledge necessary for successful change adoption.
Serve as a subject matter expert for platform use and support, demonstrating and educating on platform functionality to ensure they are getting maximum value from their membership.
Help our customers in using our technology over the phone and over email.
Act as the voice of the customer and provide feedback to the Senior Management and to the Product team.
Work collaboratively with the Customer Account Managers, Marketing, Sales Operations and Inside Sales teams to maximise all adoption / customer advocacy opportunities.

Pre-sales support:
~ Provide support to the Customer Account Managers during pre-sales engagements, sharing your product and subject matter expertise with prospective customers.


Someone with minimum of 2 year of customer facing experience in a SaaS based environment. Proven experience working in Sales, Business development, Account Management, Customer success, Customer experience or other customer facing roles. We will provide all the necessary sector training however demonstrating basic understanding of Construction or supply chain risk management will be preferable.


Strong problem-solving skills with an analytical approach when working with data.
Commercial experience.
Love technology and can work with computers and good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
Likes being on the phone.
Ability to resolve customer issues and complaints.
Wellness fund or Private Medical Insurance (dependent upon role)
~ Pension
~ Life Assurance
~25 days holiday plus 8 Bank Holidays
~ Ongoing continual professional development (CPD)
~ Holiday purchase Scheme up to 5 days
~24/7 and 365 Days Employee Assistance Programme
~ Team and company offsite events
~ Specsavers eye care voucher
~ Free Tea, Coffee and fruit every week – Basingstoke office

  • Head of Customer Success

    1 week ago

    Southampton, Southampton, United Kingdom GRS Fleet Telematics Full time £55,000 - £60,000 per year

    Description: Lead our customer success function and ensure our clients achieve maximum value from their GRS Guardian telematics investment. Drive customer retention, expansion, and advocacy as we scale.Key Responsibilities:Develop and execute customer success strategy and processesBuild and lead a high-performing customer success teamOwn customer...

  • Customer Success Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom Boston Dynamics Full time £60,000 - £120,000 per year

    We are seeking a highly motivated, self-starting, and customer-focused Customer Success Manager to join our growing team. This role is crucial in ensuring our clients achieve their desired impact and value from our robotic solutions. You will be trusted to advocate for Boston Dynamics to the customer, and equally, to be the customer's advocate internally....

  • Customer Success Manager

    6 days ago

    Southampton, Southampton, United Kingdom Boston Dynamics Full time $131,763 - $181,175

    We are seeking a highly motivated, self-starting, and customer-focused Customer Success Manager to join our growing team. This role is crucial in ensuring our clients achieve their desired impact and value from our robotic solutions. You will be trusted to advocate for Boston Dynamics to the customer, and equally, to be the customer's advocate internally....

  • Head of Customer Service

    3 days ago

    Southampton, Southampton, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £1,080,000 - £1,320,000 per year

    The CompanyA purpose-driven, commercially sharp business where decisions genuinely impact lives.A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key.Backed by serious investment and on a journey to modernise how their services operate.The OpportunityThis is a pivotal leadership role with genuine...

  • Commercial Lead

    2 weeks ago

    Southampton, United Kingdom Benefex Full time

    **Who are Benefex?** We are a fast-moving technology company, and **one of the most successful providers of online reward and benefits solutions in the UK. **We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in **providing an exceptional employee experience. **We are striving to create seamless...

  • Customer Success Representative

    1 week ago

    Southampton, United Kingdom Labl.it Solutions Ltd Full time

    **Join Labl.it as a Customer Success Representative and Help Our Customers Thrive** **About us** Labl.it is an all-in-one commercial kitchen labelling solution, helping hospitality businesses stay compliant, save time, and reduce waste. Trusted by over 2,200 clients — including Hilton, Harrods and Turtle Bay — we’re growing fast, with a focus on...

  • Customer Success Representative

    1 week ago

    Southampton, Southampton, United Kingdom GRS Fleet Telematics Full time £25,000 - £30,000 per year

    Description: Ensure our customers maximise the value of their GRS Guardian telematics systems. You'll help deliver exceptional customer experiences that drive retention and growth.Key Responsibilities:Support customer onboarding and training processesAssist with customer communications and support ticketsHelp customers optimise their use of our tracking...

  • Customer Success Associate

    7 days ago

    Southampton, United Kingdom PEAK MARKETING LIMITED Full time

    We’re looking for a dedicated and career-minded Customer Success Associate to join our team in Southampton. This role is ideal for someone who enjoys helping people, solving problems, and creating positive client experiences—while also building a career with long-term growth potential. As a key part of our customer success team, you’ll support client...

  • Customer Care Executive

    1 week ago

    Southampton, United Kingdom Tate Full time

    **Customer Care Executive - Outskirts of Southampton - £24,000 - £25,000 - Free parking on site** A global luxury brand based on the outskirts of Southampton are looking for a Customer Care Executive who is passionate about providing a great service to their clients. You must have a "can do" attitude along with a professional and positive approach to your...

  • Head of Customer Success

    1 week ago

    Southampton, United Kingdom Opto Talent Full time £150 - £200

    Key PointsHead of Customer SuccessLeading Hospitality Tech Management PlatformSalary - £55 - £65K + BonusYOY growth – Doubling Revenue in 2025 / 26About The CompanyScale Up – Hospitality Management Software working with Hotels, Bars, Restaurants etcDisrupting the market – working with Hilton / Brewdog / Radison etcDoubling revenue in 2025 / 26Remote...