Product Support Manager EMEA
1 month ago
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position of the world's largest supplier of off-the-shelf optical components. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK and France, is responsible for sales, marketing, distribution, and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.
To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for a
Product Support Manager EMEA (f/m/d)
Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities.Essential Functions:
- Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability
- Efficiently schedule Sales & Applications Engineers (Product to provide adequate phone, email, and chat coverage
- Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified
- Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
- Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders
- Participate in tradeshows and conferences
- Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership
Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your profile:
- Degree in engineering, physics, mathematics, or hard science
- Minimum of three (3) years experience in technical sales and/or product support
- Proficiency in key optical engineering and physics concepts/optics industry experience preferred
- Knowledge of company products, applications, capabilities and sourcing possibilities
- Knowledgeable about sales and support processes
- Proven leadership ability to manage people, build highly effective, diverse teams and create positive working atmosphere
- Fluent in English, additional language skills preferred
- Strong organization skills
- Able to identify key objectives, set goals, and execute plans
- Excellent communication and presentation skills, both written and verbal
- Travel willingness (occasional visits of tradeshows and other Edmund Optics sites)
What we offer:
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.
Edmund Optics provides a range of employee benefits alongside the salary package including:
- Company pension scheme
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidized gym membership
- Cycle to Work scheme
- Company events
- ...and a lot more
This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
-
Product Support Team Lead EMEA
4 days ago
Wetherby, Leeds, United Kingdom Edmund Optics Full timeAbout the RoleWe are seeking a highly competent and skilled Product Support Manager EMEA to join our team. As a Product Support Manager EMEA, you will be responsible for managing the Product Support Team (the Sales & Applications Engineers) to maximize the level of service offered to our customers. Your key responsibilities include structuring the team for...
-
Technical Product Support Lead EMEA
14 hours ago
Wetherby, United Kingdom Edmund Optics Full timeAbout the RoleThe Technical Product Support Lead EMEA is responsible for managing the Product Support Team with the aim to maximize customer satisfaction and revenue growth. Key responsibilities include team structuring, day-to-day management, and increasing regional customer satisfaction. This role requires a highly competent and skilled individual with a...
-
Product Support Manager
1 month ago
Wetherby, West Yorkshire, United Kingdom Edmund Optics Full timeEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position of the world's largest supplier of off-the-shelf optical components. Supporting numerous markets around the globe, including...
-
Technical Support Manager EMEA
3 days ago
Wetherby, Leeds, United Kingdom Edmund Optics Full timeJob DescriptionWe are seeking a highly competent and skilled Product Support Manager EMEA to manage the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.The successful candidate will be responsible for team structuring for operational...
-
Technical Support Manager EMEA
13 hours ago
Wetherby, United Kingdom Edmund Optics Full timeJob Overview">Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our company's state-of-the-art manufacturing capabilities combined with our global distribution network have earned us the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to...
-
Product Support Team Lead EMEA
13 hours ago
Wetherby, United Kingdom Edmund Optics Full timeAs a Product Support Team Lead, you will play a crucial role in driving customer satisfaction and revenue growth in EMEA. You will be responsible for managing the Product Support Team, structuring the team for operational effectiveness, and increasing regional customer satisfaction.Salary:We offer a competitive salary of £70,000 - £90,000 per annum,...
-
Product Support Manager EMEA
2 weeks ago
Wetherby, England, United Kingdom Edmund Optics Full timeEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized...
-
Product Support and Services Director
1 day ago
Wetherby, United Kingdom Edmund Optics Full timeRole SummaryWe are looking for a seasoned Product Support and Services Director to lead our Product Support Team in the EMEA region. The successful candidate will have a proven track record of managing teams, building effective relationships with customers, and driving business growth. This is a versatile position offering a highly competitive employment...
-
Product Support Team Lead
6 days ago
Wetherby, Leeds, United Kingdom Edmund Optics Full timeJob Overview:We are seeking an experienced Product Support Manager to join our team at Edmund Optics. As a key member of our EMEA team, you will be responsible for managing the Product Support Team to deliver exceptional customer service and technical support.About the Role:The Product Support Manager will be responsible for:Managing the Product Support Team...
-
Product Support Team Lead
4 weeks ago
Wetherby, Leeds, United Kingdom Edmund Optics Full timeJob DescriptionThe Product Support Manager EMEA will be responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Key responsibilities include structuring the team for operational effectiveness, day-to-day...
-
Technical Manager
3 weeks ago
Wetherby, West Yorkshire, United Kingdom Edmund Optics Full timeEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized...
-
Manager Product Support EMEA
4 weeks ago
Boroughbridge, North Yorkshire, United Kingdom Edmund Optics Full timeEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized...
-
Product Support Manager
3 weeks ago
York, North Yorkshire, United Kingdom Talent.AI Limited Full timeDo you have a passion for optics and customer support? Can you lead a team to deliver exceptional technical service? Our client is currently looking for a Product Support Manager to join their busy team in York! As a Product Support Manager, you will manage and develop the Product Support Team, consisting of Sales and Applications Engineers, ensuring high...
-
Technical Helpdesk Manager EMEA
2 weeks ago
leeds, west yorkshire, United Kingdom Edmund Optics Full timeEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized...
-
Optics Business Development Manager
13 hours ago
Wetherby, United Kingdom Edmund Optics Full timeAs a Product Support Manager EMEA at Edmund Optics, you will play a crucial role in accelerating the company's success and growth within the European Market.With a degree in engineering, physics, mathematics, or hard science, and a minimum of three years experience in technical sales and/or product support, you will be responsible for managing the Product...
-
Technical Sales Manager
6 days ago
Wetherby, Leeds, United Kingdom Edmund Optics Full timeJob Description:The Product Support Manager EMEA is a key role within Edmund Optics, responsible for managing the Product Support Team to maximize customer satisfaction and revenue growth. The successful candidate will have a strong background in technical sales and product support, with excellent leadership and communication skills.About Edmund...
-
VP Sales
2 weeks ago
West Devon, Devon, United Kingdom C&M Travel Recruitment Full timeVP of Sales - EMEA - Remote with occasional office visits An exciting opportunity to join a well-established global hospitality tech company and play a key role in driving business growth within the EMEA region. As the VP of Sales, you will lead the regional sales team and contribute to the company's overall strategy. Responsibilities Lead and...
-
VP Sales
2 weeks ago
West Devon District, United Kingdom C&M Travel Recruitment Full timeVP of Sales - EMEA - Remote with occasional office visitsAn exciting opportunity to join a well-established global hospitality tech company and play a key role in driving business growth within the EMEA region. As the VP of Sales, you will lead the regional sales team and contribute to the company's overall strategy.ResponsibilitiesLead and inspire a...
-
VP Sales
1 week ago
West Devon District, United Kingdom C&M Travel Recruitment Full timeVP of Sales - EMEA - Remote with occasional office visits An exciting opportunity to join a well-established global hospitality tech company and play a key role in driving business growth within the EMEA region. As the VP of Sales, you will lead the regional sales team and contribute to the company's overall strategy. Responsibilities Lead and inspire a...
-
York, North Yorkshire, United Kingdom Talent.AI Limited Full timeAre you ready to take your career to new heights? Do you have a passion for optics and customer support? Can you lead a team to deliver exceptional technical service? Our client is currently looking for a Product Support Manager to join their busy team in York! As a Product Support Manager, you will manage and develop the Product Support Team, consisting...