Project Coordinator

3 weeks ago


United Kingdom Anglia IT Recruitment Full time

Role: Project Coordinator – Customer Success

Length: 3 Months

Location: Remote

Rate: £135 per day (Inside IR35)

Our client a growing consultancy are actively seeking a Customer Success Onboarding Coordinator

Responsibilities:

  • Responsible for customer success activities working alongside both the Customer Success Manager and Service Account Managers to ensure customers are onboarded and realize value quickly.
  • Understanding client’s business requirements and lead the onboarding to a successful handoff to the Customer Success Manager.
  • Establish a strong foundation that will drive future successes.
  • Provide multi-faceted support both to customers and internal teams including managing the onboarding process, resolving problems, explaining products, services and troubleshooting.
  • Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within scope.
  • Ensure customers are maximizing the value of the service using industry wide best practices.
  • Maintain working knowledge of our clients products.
  • Communicate effectively with technical and non-technical roles in Sales, Business Critical Service, Operations, Customer success, professional services.
  • Collaborate with cross functional teams to improve customer experience.

Experience Required:

  • 2 Years + Account Management, implementation, onboarding.
  • Project Support or customer success experience
  • Experience using salesforce or similar CRM software.
  • Google suite product
  • Demonstrate the ability to be customer-centric and details oriented.
  • Excellent communication skills both verbal and written.
  • Highly organized and process driven. Resourceful and collaborative while balancing multiple priorities.
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