Help Desk Manager Help Desk Manager

3 weeks ago


United Kingdom Channel Islands Co-operative Society Limited Full time

The purpose of the role is to manage the entire central ordering process for the Retail business (which includes FRTS, UK, Local, Allocations & Promotions). Also includes design, monitoring and process management for routine tasks, availability tracking, promotion cycles and data analysis.
The end to end management of every part of the Goods for Resale ordering process
Develop business processes for the centralised management of all promotional and non-promotional system orders.
Take ownership of the full allocation process, analysing data to deliver store appropriate allocations.
Work closely with the IT and Service Desk teams to ensure that our orders are processed properly in Manchester
To manage direct reports in the Forecasting & Allocations team including monthly 1-1’s and professional development.
Good level of business and financial acumen
Able to analyse and summarise large amounts of data.
Ability to analyse and design processes based on data analytics.
Highly accustomed to the Microsoft environment. Particularly skilled using Outlook, Teams, and Excel. Basic knowledge of SQL not mandatory but will be considered an advantage.
Retail experience, particularly goods replenishment processes.
This is an exciting time to join us at our Society as we expand our team to help us move forward to a 'future-ready' Society for our shareholders.



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